On-Premise: Troubleshooting

This article provides troubleshooting guide for general and network issues related to accessing the on-premise domains. Follow these steps to quickly identify and resolve issues.

General Issues

1. Application Not Accessible

Host Configuration:

• Open the /etc/hosts file on the server using a text editor.

• Add the <system-Ip-address> <domain> mapping pairs.
  

  For Example:

  192.168.0.1 dev.testsigmaprivate.com
  192.168.0.1 dev-id.testsigmaprivate.com
  192.168.0.1 dev-addon.testsigmaprivate.com
  192.168.0.1 dev-visualtesting.testsigmaprivate.com
  192.168.0.1 dev-audit.testsigmaprivate.com
  192.168.0.1 dev-mobilerecorder.testsigmaprivate.com

• Save the changes and close the editor.

2. Server Refused to Connect:

a. Check if the Server is Running:

• Connect to the server machine.
• Navigate to the Testsigma installation folder.

• Check the Testsigma server status by running:

  • docker ps -a
• Ensure all containers are Up.

b. If Any Container is Shown as "Exited"

• Get the logs of that container and check the reason for failure.

• Restart the exited containers by running:

  • docker compose up -d

If you're still facing the issue, contact support@testsigma.com.

3. Checking the Logs of the Containers:

• Choose the container name as mentioned in the image below:

• Execute the following command to check and print all the server logs in the command line:

  • docker logs -f testsigma-app-server
• Press CTRL + C to exit the log view.

4. Sharing the Logs with the Testsigma Team:

• Choose the container name as mentioned in the image below:

• Execute the following command to copy the logs from the container to the server by replacing <destination_location> with the desired directory path on the server:

  • docker cp testsigma-app-server:/opt/logs <destination_location>/
• Pull the Logs from the Server Machine and send the logs to support@testsigma.com for further help.

Network Issues

1. Associated IP List

Retrieve the IP Address:

• Use the dig command to find the IP address associated with the domain:
  
  For Example: dig app-testsigma.de.youcompany.com
• Alternatively, you use the nslookup command:
  
  For Example: dig app-testsigma.de.youcompany.com

2. Check the Connection

• Use the nc -vz <ip-address> 443 command to check the connection to the retrieved IP address on port 443:
  
  

  For Example: nc -vz 18.215.41.231 443
  
  

  This command will confirm if the connection to the specified IP address and port is successful.

3. Curl Check

• Use the curl command to check the HTTP response from the IP address:
  

  curl -H "Host: http://app-testsigma.de.bosch.com" http://<ip-address>:<port>/

  
  

  For Example:
  
  curl -H "Host: http://app.testsigma.com" http://52.1.167.174:80/