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Top 20 Salesforce Testing Interview Questions & Answers

January 31, 2024Yamini Priya
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Salesforce, a leading Customer Relationship Management (CRM) platform, is widely adopted across industries, making Salesforce testing a crucial aspect of ensuring seamless and error-free deployments. As the demand for Salesforce professionals continues to soar, mastering the art of Salesforce testing is becoming increasingly important. But then, the question arises: how do I crack the Salesforce testing interview questions?

Salesforce Testing Interview Questions

Fret not. To help you navigate the competitive landscape of Salesforce testing interviews, we have curated a list of top Salesforce testing interview questions and answers that will not only showcase your expertise but also boost your confidence in facing the challenges ahead.

Before you start with the Salesforce testing interview questions, I would like to wish you the best on your career journey 🙂 

Let’s get started.

Salesforce Testing Interview Questions for Freshers

If you are preparing for a Salesforce Testing interview as a fresher, it’s vital to be familiar with critical concepts related to Salesforce and testing methodologies. Here are some of the Salesforce testing interview questions and answers for freshers,

1. What is Salesforce Testing?

Salesforce testing is a type of testing that is specific to Salesforce platforms. It is the process of verifying the integrity of Salesforce applications to discover issues that may arise during updates, configurations, or customizations. Further, end-to-end testing of Salesforce ensures that the application works as intended.

2. Explain the Salesforce Testing Life Cycle

The Salesforce testing cycle consists of five basic steps:

  • Requirement analysis – Identify the business requirements for the application under development.
  • Test planning – Define the test strategy, objectives, and plan.
  • Test case creation – Create comprehensive Salesforce test cases that cover a wide range of user scenarios.
  • Test environment setup – Includes gaining access to a Salesforce sandbox and configuring test data.
  • Test execution – Run the test cases and document any identified bugs.
  • Test closure – Create a test report with the test result status and bug tracking/fixing.

3. What is Salesforce Functional Testing?

Salesforce functional testing validates the functionality of the Salesforce applications to verify that the application works as intended and aligns with the business requirements specified in the requirement document or user stories. It can be classified as follows,

Unit Testing: It checks if the individual units of code or modules work as intended and is typically done from the developer’s side once the module is developed.

Integration Testing: After unit testing, developers/testers perform integration testing. That is, once the modules are combined into a single application, it will be tested to verify the integrity.

System Testing: The application is evaluated end-to-end after completion to check if it is working as expected.

User Acceptance Testing: It is performed by end-users or customers before launch.

4. What is Salesforce Non-Functional Testing?

Salesforce non-functional testing evaluates the application’s performance, usability, security, and reliability. It can be classified as follows,

Performance testing: It assesses how well an application performs under specific workloads.

Security testing: It identifies any vulnerabilities in the application’s security, ensuring data protection against potential risks.

Usability testing: It evaluates the application’s ease of use from an end-user perspective.

Compatibility testing: It verifies the application’s compatibility with various computing environments.

5. What is Salesforce Manual Testing?

Salesforce manual testing involves simulating real end-user actions to evaluate Salesforce applications for defects, aiming to discover and document any issues that may arise. And testers test the application manually without using any automation tools.

Salesforce Interview Questions For Intermediate-Level Professionals

If you are pretty experienced with Salesforce testing, you can expect questions that delve deeper into your understanding of it, its features, and your experience implementing solutions. Here are some of the top Salesforce interview questions for intermediate-level professionals,

6. What is Salesforce Automation Testing?

Salesforce automation testing refers to using test automation tools like Testsigma or Provar to test Salesforce applications and ensure that they function correctly. Also, Salesforce test automation offers multiple benefits, such as,

  • Fast and efficient testing
  • Saves cost and time
  • Reusable test cases for future projects
  • Using low-code test automation tools like Testsigma offers an advantage over tools like Selenium, which demands testers to create test scripts using any programming language. With low-code testing tools, you can automate Salesforce tests in plain English or with very minimal coding.


7. As a Salesforce Tester, when will you recommend Automation Testing over Manual Testing?

I will recommend automation testing to automate time-consuming and repetitive tasks. Automating Salesforce functional testing, UI, integration, regression, cross-browser, compatibility, performance testing, etc, is best for fast and accurate results. However, usability testing, user acceptance testing, and exploratory testing are best when done manually. So, a combination of manual and automated testing is the best way to test any app, including Salesforce.

Check how automated web application testing with Testsigma can help you help products at an 8x faster rate.

8. What are Salesforce Manual Testing Best Practices?

Salesforce manual testing refers to the process of manually testing the Salesforce applications to ensure that they meet business requirements. Some of the best practices of Salesforce manual testing include,

  • Define the goals and objectives of the testing.
  • Clearly understand the business requirements and user stories and make the application meet the user’s needs.
  • Conduct the manual testing in a test environment that closely mimics the production environment.
  • Develop a comprehensive test plan that covers various user scenarios.
  • Create and manage test data that accurately represents real-world scenarios.
  • After executing test cases, create a detailed test report with the bugs identified and share the feedback with the development team. 
  • Maintain proper test documentation of test cases, test results, and any issues found during testing. 
  • Once the developers fix the bugs, perform regression testing. That is, retest the application to ensure it is free of bugs.
  • Perform both positive and negative testing (valid and invalid data) to ensure the application works as expected in any scenario.
  • Continuously improve testing processes based on updates, customizations, or upgrades.

9. What are Salesforce Automation Testing Best Practices?

Salesforce automation testing refers to the process of automating the Salesforce testing using tools like Selenium, Testsigma, etc. Some of the best practices of Salesforce automation testing include,

  • Understand the application and define clear goals and objectives for testing.
  • Develop a well-defined test strategy and plan that covers different aspects of testing, such as Salesforce UI testing, integration testing, and end-to-end testing.
  • Choose an appropriate testing tool that aligns with your testing needs. Not every test automation tool in the market supports Salesforce testing. There are specialized testing tools like Testsigma, Provar, Copado, AccelQ, etc, that support Salesforce automated testing.
  • Utilize Salesforce sandboxes for testing rather than the production environment to avoid unintended data changes and impact on users.
  • Create realistic test data that simulate real usage scenarios to achieve more realistic test results.
  • Create detailed test cases that cover almost every possible user scenario.
  • Use version control systems, such as Git, to manage and track changes in your test scripts and make sure all changes are tracked and documented.
  • Integrate the Salesforce tests into the DevOps/CI CD pipeline to automate the testing process and catch bugs early in the development lifecycle.
  • Perform cross-browser and cross-platform testing to ensure that your Salesforce application works consistently across different browsers and devices.
  • Maintain comprehensive documentation for test cases with test data, actual results, expected results, etc.
  • Execute the testing and report the feedback instantly to the development team.
  • Perform Salesforce regression testing to ensure the application works as intended after bug fixes, updates, and other changes.

10. What is Salesforce Performance Testing?

Salesforce performance testing helps evaluate the Salesforce application’s performance, reliability, security, and more. It involves assessing the application’s performance under various conditions, such as an expected load, heavy user load, concurrent transactions, etc. 

One can use tools like JMeter, LoadRunner, and NeoLoad to automate performance testing and efficiently analyze the application’s performance. Salesforce performance testing aims to ensure that the application can handle any user load, respond to user interactions within acceptable time frames, and maintain stability under stress conditions.

Salesforce Interview Questions for Experienced Developers

If you are highly experienced in Salesforce, you can expect a mix of technical and scenario-based questions at the interview. Here are some of the top Salesforce interview questions for experienced developers,

11. What are Salesforce Performance Testing Best Practices?

Salesforce performance testing is crucial to ensure that the Salesforce implementation meets the required performance standards and can handle the expected user load. Some of the best practices for Salesforce performance testing include,

  • Clearly define the performance metrics that are critical for your Salesforce application. This may include response time, throughput, and concurrency.
  • Develop test scenarios that simulate real-world usage scenarios.
  • Efficiently manage test data to simulate different scenarios. 
  • Simulate concurrent user activity to evaluate how the system performs under peak loads. 
  • Ensure that your performance testing includes different combinations of browsers and devices to identify any performance variations.

12. What is Test-driven development?

Test-driven development (TDD) is a software development approach in which test cases are created based on the application’s requirements before development. TDD is related to test-first programming concepts. 

13. Explain the Test-driven development (TDD) cycle

The Test-driven development cycle will look like this,

  • Testers/Developers write tests based on the business requirements and their understanding.
  • They run the tests, but there is no application to test yet, and the results will obviously fail. And so goes the next step.
  • Developers start to build the application according to the business requirements and user needs.
  • Run the tests on the application developed.
  • Now, make changes to the code based on the test results. This will help improve the efficiency of the code and make sure that the application aligns with the business goals.
  • Repeat the cycle

14. List of the Salesforce Automation Tools. Which one of these have you worked with?

The list of top Salesforce automation testing tools is as follows,

  • Testsigma
  • Provar
  • RightData
  • AccelQ,
  • Copado, 
  • Katalon,
  • Leapwork, 
  • Selenium, etc.

Get here the list of Copado Alternatives

The list of what a person might have worked on will vary from person to person based on their skill set, learning, and previous experiences. So, please answer based on that 🙂 

My suggestion is that every Salesforce tester should learn both code-based and low/no-code testing since the testing industry and almost everything in the technology space is moving towards AI-driven and more efficient processes. So, it is better to be up to the minute.



15. What are Objects in Salesforce?

In Salesforce, objects are database tables that are useful for storing an organization’s data. There are two main categories of objects within Salesforce,

Standard objects: These are predefined objects provided by Salesforce, such as contacts, accounts, cases, campaigns, opportunities, leads, products, contracts, reports, dashboards, and more.

Custom objects: These objects are created by developers to align with specific business processes. They store unique and essential information about an organization and also provide a structure for data sharing. Custom objects include page layouts, custom fields, relationships with other objects, custom user interface tabs, and more.

16. What are Standard Objects?

Standard objects are default objects provided by Salesforce, such as contacts, accounts, cases, campaigns, opportunities, leads, products, contracts, reports, dashboards, and more.

17. What are Reports in Salesforce?

In Salesforce, reports are tools that allow users to organize, summarize, and visualize data from the Salesforce database. 

It provides a comprehensive view of the organization, enabling them to monitor progress toward various goals, enhance revenue, and manage expenditures. Also, reports will help predict trends and give an advantage over increasing profits. Here are the four types of reports in Salesforce,

Tabular Reports: Presents data in a simple table format. It is suitable for generating simple lists or itemized lists with a grand total.

Example – Use tabular reports to list all accounts, opportunities, contacts, etc.

Summary Reports: Group data and display subtotals. It is useful when subtotals are required based on a specific field’s value or for creating a hierarchically grouped report.

Example – List all opportunities for your team, subtotaled by owner and sales stage.

Matrix Reports: Organizes records into rows and columns, offering insights into data across two distinct dimensions, such as date and product.

Example – Summarize opportunities horizontally by account and vertically by month.

Joined Reports: Combine multiple reports into a single report. That is, a joined report can be created by combining a matrix report with a summary report or combining matrix and tabular reports.

Example – Develop a report displaying opportunity, case, and activity data for your accounts.

18. What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a Salesforce-integrated sales automation software developed to support sales, customer service, and marketing. It is an entirely customizable software that consolidates all customer data into a unified platform that includes lead generation, marketing, sales, business analytics, and customer service, and it also provides access to tons of applications.

Key functionalities of Sales Cloud include:

  • Lead management
  • Opportunity management
  • Account and contact management
  • Pipeline and forecast management

19. What is Salesforce Service Cloud?

Salesforce Service Cloud is a customer relationship management (CRM) platform created for customer service and support. It is specifically developed to automate case routing and to accelerate case resolution for support agents. In contrast, Salesforce Sales Cloud is for sales activities.

20. What is Salesforce Community Cloud?

Salesforce Community Cloud is a platform that helps connect and facilitate communication among an organization’s employees, partners, and customers. 

The Community Cloud was renamed to Experience Cloud. It enables companies to create branded online communities where members can collaborate, share information, and engage with each other. These communities can be customized to meet specific needs and can be accessed through web browsers or mobile devices.

Conclusion

Now that we have discussed the top Salesforce testing interview questions and answers, it’s evident that mastering this domain is a key gateway to a successful career in the Salesforce ecosystem. 

Mastering Salesforce testing goes beyond just memorizing answers. Instead, it involves a deep understanding of the Salesforce platform, a commitment to best practices, and a passion for solving complex problems.

As you step into the world of Salesforce testing interviews, remember that each question is an opportunity to showcase your technical prowess, problem-solving mindset, and adaptability. I wish you the best in your career journey 🙂

Frequently Asked Questions

How do I prepare for a Salesforce interview?

When you prepare for a Salesforce interview, take note of the following things.

  • Be well prepared to discuss how your testing skills and experience align with the role. 
  • Find Salesforce Jobs on authentic job-hunting platforms like LinkedIn.
  • Make sure that you understand the Salesforce platform and its functionalities well. 
  • Be familiar with the latest updates, releases, features, and tools to showcase your expertise.

What are the skills required for Salesforce testing?

Preparing for a Salesforce interview requires a combination of technical knowledge, problem-solving skills, and an understanding of the Salesforce platform. Some tips to help you get ready are as follows,

  • Understand Salesforce Basics

Familiarize yourself with the core concepts of Salesforce, such as objects, fields, relationships, workflows, and validation rules.

  • Know Salesforce Integration

Understand how Salesforce integrates with other systems using APIs. Learn how to automate Salesforce API testing and why it is most important.

  • Stay Updated on New Features:

Salesforce regularly releases updates and new features. Be aware of the latest changes and enhancements to the platform.

  • Salesforce Testing Basics

Know how to manually test Salesforce and automate the same using tools for high efficiency.

  • Compelling test cases

Learn to create effective test cases that help you get a high test coverage.

  • Salesforce Test Automation

Learn how to automate salesforce testing. Get hands-on experience with tools like Testsigma, Provar, etc.

  • Certifications

Consider obtaining relevant Salesforce certifications. Certifications can enhance your credibility and demonstrate your expertise.

  • Salesforce Testing Types 

Know how to perform different types of Salesforce testing, such as performance testing, security testing, regression testing, and more.

  • Communication skills

Be ready to collaborate closely with other testers, developers, business analysts, project managers, and other stakeholders to foster communication and problem-solving.

  • Coding Skills

Learn basic coding skills, particularly in Apex, a programming language created by Salesforce

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