How to Write Test Cases for Ecommerce Website

In today’s digital era, e-commerce websites have become an integral part of the retail industry. With the increasing number of online shoppers, it has become crucial for businesses to ensure that their e-commerce platforms are functioning seamlessly.

One of the key aspects of ensuring the quality and reliability of an e-commerce website is thorough testing.

In this article, we will explore the importance of testing e-commerce websites, provide a step-by-step guide on how to test them, discuss various test cases, and delve into the process of automating test cases for e-commerce websites.

70 Test Cases for E-Commerce Website

As users of e-commerce websites, we all know how a small glitch can be frustrating enough to make us leave and switch to another app. That’s exactly why e-commerce testing is crucial. It ensures a seamless user experience and helps retain customers. If you’re creating a test plan for an e-commerce website or looking to strengthen your e-commerce QA testing, this list of 70 test cases will help you validate every key function from browsing and payments to performance and security.

What is E-Commerce Testing?

E-commerce testing is the process of validating the functionality, usability, performance, and security of an e-commerce website or application to ensure a smooth shopping experience for users. It covers everything from login and product search to cart management, checkout, payment processing, and order tracking. By creating structured test cases for e-commerce testing and executing them systematically, QA teams can identify bugs early, prevent revenue loss, and deliver a reliable online shopping platform.

Test Cases for E-Commerce Website

1. Homepage Test Cases

The homepage is where users form their first impression. These test cases make sure the layout, navigation, and elements perform seamlessly.

1. Verify the homepage loads successfully within 3 seconds.
2. Check all banners, sliders, and hero images display properly.
3. Ensure navigation menus link to the correct categories.
4. Confirm featured products or collections appear correctly.
5. Verify that promotional pop-ups or offers display and close as intended.
6. Check the search bar, login, and cart icons are visible and functional.
7. Validate homepage responsiveness on mobile and tablet devices.

2. Login and Registration Test Cases

Login and sign-up are core to personalization in e-commerce websites. These ensure smooth and secure access for users.

8. Verify new users can register with valid details.
9. Ensure error messages appear for invalid input formats.
10. Check email or mobile number verification works correctly.
11. Validate that users can log in with valid credentials.
12. Verify password reset functionality via email or OTP.
13. Confirm “Remember Me” functionality works securely.
14. Ensure logout clears session and redirects to homepage.

3. Product Search Test Cases

Effective search is key to user experience. These test cases ensure users can quickly find relevant products.

15. Verify valid keywords display accurate search results.
16. Check that search supports filters like category, price, and brand.
17. Validate auto-suggestion and predictive search.
18. Ensure “no results found” message appears when appropriate.
19. Confirm sorting options (price, popularity, relevance) work correctly.
20. Verify search results pagination functions properly.
21. Ensure search works consistently on mobile view.

4. Product Page Test Cases

The product page drives purchase decisions. These test cases ensure all product details are displayed accurately.

22. Verify product name, image, description, and price are correct.
23. Check multiple product images and zoom functionality.
24. Validate availability status (In Stock, Out of Stock).
25. Ensure “Add to Cart” and “Buy Now” buttons work properly.
26. Confirm product variations (size, color) update price and image.
27. Check product reviews and ratings display correctly.
28. Verify recommended or related product sections work.

5. Cart and Checkout Test Cases

This is the heart of e-commerce QA testing. These test cases ensure users can complete purchases without friction.

29. Verify that items added to cart appear correctly.
30. Check that product quantities can be updated or removed.
31. Ensure cart total updates after quantity changes or removals.
32. Validate coupon code and discount application.
33. Check that taxes and shipping charges calculate correctly.
34. Verify checkout redirects properly to payment gateway.
35. Ensure guest checkout option works when enabled.

6. Payment Gateway Test Cases

Payment reliability builds trust. These test cases ensure all transactions are processed securely and accurately.

36. Verify multiple payment modes such as credit card, UPI, wallet, COD, etc.
37. Check proper error handling for invalid payment details.
38. Validate successful transaction redirects to confirmation page.
39. Ensure payment failure shows a clear retry option.
40. Confirm that payment confirmation email/SMS is sent.
41. Verify sensitive payment details are encrypted.
42. Check that refund and reversal processes work correctly.

7. Order Management Test Cases

After checkout, customers expect transparency and control. These test cases validate order tracking, updates, and cancellations.

43. Verify that an order confirmation email is triggered post-purchase.
44. Check that order details (item, price, quantity) display correctly.
45. Ensure real-time order status updates (Processing, Shipped, Delivered).
46. Validate tracking link redirects to carrier’s tracking page.
47. Verify users can cancel orders before dispatch.
48. Ensure return and refund initiation options function correctly.
49. Check invoice download or print functionality.

8. Wishlist and Favorites Test Cases

Wishlists improve user engagement and retention. These test cases ensure users can save products for future purchases.

50. Verify users can add items to wishlist.
51. Ensure wishlist updates when items are removed.
52. Check wishlist persists after logout and login.
53. Validate that out-of-stock products can’t be added (if restricted).
54. Verify “Move to Cart” option from wishlist functions properly.
55. Ensure wishlist works for both logged-in and guest users (if supported).
56. Check wishlist displays correct product details and prices.

9. Performance Test Cases

Performance testing ensures that your e-commerce website remains stable under various loads and traffic conditions.

57. Measure homepage load time under peak load.
58. Validate search and checkout flow under high concurrency.
59. Check site performance during promotional campaigns or flash sales.
60. Ensure caching and CDN are optimized.
61. Test database response time for large product catalogs.
62. Verify that site remains functional when multiple users perform transactions.
63. Check image and video assets don’t slow down page performance.

10. Security and Mobile Compatibility Test Cases

Security and mobile readiness are non-negotiable in e-commerce website testing. These test cases focus on protecting data and ensuring usability across devices.

64. Validate HTTPS implementation on all pages.
65. Check protection against SQL injection and XSS attacks.
66. Ensure secure password encryption and storage.
67. Verify session timeout after inactivity.
68. Confirm responsive design across mobile browsers.
69. Validate mobile checkout flow for various devices.
70. Test app-like features (push notifications, autofill) on mobile browsers.

Tools for Automating E-Commerce Tests

When it comes to automating e-commerce tests, several reliable tools are available. Here are a few notable ones:

1. Testsigma: Testsigma is a cloud-based test automation tool designed specifically for web and mobile application testing. It offers an intuitive interface, scriptless test automation, and integrations with popular CI/CD tools.
2. Selenium: Selenium is a popular open-source automation framework that supports multiple programming languages and browsers. It provides a wide range of features for automating web application testing.
3. Appium: Appium is an open-source tool for automating mobile applications, both native and hybrid. It supports various platforms, including iOS and Android, making it ideal for e-commerce websites with dedicated mobile apps.
4. TestComplete: TestComplete is a comprehensive commercial automation tool that supports web, mobile, and desktop application testing. It offers a user-friendly interface and extensive features for automating test cases.

Benefits of E-Commerce Testing:

Thorough testing of e-commerce websites offers several benefits, including:

1. Improved User Experience: Thorough testing ensures that the website functions seamlessly, providing users with a smooth and satisfying shopping experience.
2. Enhanced Security: Testing helps identify and fix security vulnerabilities, protecting customer data and preventing unauthorized access.
3. Higher Conversion Rates: A well-tested e-commerce website builds trust with customers, leading to increased conversion rates and higher sales.
4. Better Performance: Testing helps optimize website performance, ensuring fast loading times and smooth navigation.

Challenges of E-Commerce Testing:

Testing e-commerce websites comes with its own set of challenges, including:

1. Wide Range of Devices and Browsers: E-commerce websites need to be tested across multiple devices and browsers to ensure compatibility and a consistent user experience. Thus, It is recommended to have a set of smoke or sanity tests automated that can be automated and regularly executed on all supported devices.
2. Complex Business Logic: E-commerce platforms often involve intricate workflows and business rules that require thorough testing to ensure accurate functionality. Thus, a proper focus on testing – both manual and automated – is recommended.
3. Data Management: Testing e-commerce websites requires managing large volumes of test data, including products, user accounts, and transaction data.
4. Dynamic Content: E-commerce websites frequently update product catalogs, promotions, and content, which poses a challenge in maintaining accurate and up-to-date test data.

Designing a test strategy that focuses on above points will ensure a high-quality ecommerce website at all times.

Manage E-Commerce Tests Using Test Management by Testsigma

Test Management by Testsigma is an Agentic AI-powered test management software that streamlines test management and is well-suited for managing tests in e-commerce applications. It helps QA teams create, run, and manage both manual and automated tests, all from one place. With Atto, the built-in AI coworker, the tool deploys intelligent agents that automatically generate test cases for key e-commerce flows like product search, checkout, payments, and user authentication. 

These agents also execute tests across browsers and devices, report bugs with full context, and adapt to UI changes. This means faster releases, fewer broken experiences, and complete coverage of critical user journeys, so you can ensure that the e-commerce website or application works perfectly at every step.

Agentic AI Capabilities of Test Management by Testsigma

Atto, your intelligent AI coworker who deploys smart AI agents to handle different phases of the testing lifecycle.

Sprint Planner Agent helps plan your tests once a JIRA sprint starts, by automatically detecting it.

Generator Agent is a powerful AI agent that generates test cases from prompts, JIRA, Figma, screenshots, images, videos, and documents. It can also suggest edge cases to help you test more thoroughly.

Runner Agent executes your tests within the browser.

Bug Reporter Agent automatically creates rich bug reports, including logs, screenshots, and step-by-step details, and sends them to your bug tracking tools, saving time and improving clarity for your dev team.

Why Should You Switch to Test Management by Testsigma?

• Atto keeps your tests up to date by automatically adjusting test cases when the UI changes. This cuts down flaky tests and saves you from constantly fixing broken ones.
• No more bug tracking in spreadsheets. Get automated bug reports with logs, steps, and screenshots, keeping everything easy to follow and well-organized.
• You can handle manual, automated, and exploratory tests in one place, reducing the need to switch between tools.
• Getting started is simple: import test cases from Excel, CSV, JIRA, or popular open-source tools with just a few clicks.

• Integrates smoothly with tools like JIRA, Azure DevOps, and Jenkins, so your testing stays in sync with your development workflow.

Conclusion

Testing plays a crucial role in ensuring the quality, reliability, and security of e-commerce websites.

By following a systematic testing approach, identifying and executing relevant test cases, and considering automation where applicable, businesses can deliver exceptional user experiences, increase customer satisfaction, and drive the success of their online platforms.

With the availability of automation tools like Testsigma, the process of automating e-commerce test cases becomes more efficient and effective, allowing businesses to achieve faster time-to-market and maintain a competitive edge in the digital landscape.

Frequently Asked Questions