Leading UK Government Procurement Agency: Revolutionizing Public Sector Testing with Testsigma

About the Customer

A prominent UK government organization specializing in public sector procurement plays a vital role in helping government entities save money when purchasing common goods and services. Based in Liverpool, this agency leverages collective governmental purchasing power to secure better value for taxpayers. The organization relies heavily on Salesforce to manage opportunities, lead procurement processes, and maintain consistent user interfaces across multiple environments. As a key entity in government procurement, this agency must maintain high standards of efficiency, compliance, and service delivery while managing complex stakeholder relationships.

Challenges Faced

Before implementing Testsigma, the customer faced several significant testing challenges:

• Complex Testing Environment: The team needed to test Salesforce applications across multiple scenarios including login processes, opportunity frameworks, lead procurement, and UI verification across different environments.
• Limited Automation Capabilities: Their previous setup utilized Selenium for web testing and Appium for mobile testing, creating a fragmented testing infrastructure that was difficult to maintain and scale.
• Resource Dependency: Testing required specialized knowledge of Selenium and Appium, creating bottlenecks and dependencies on technical staff.
• Scalability Issues: As their testing needs grew, their previous solutions couldn't efficiently scale to meet the increasing demand for comprehensive testing across platforms.
• Maintenance Burden: Frequent Salesforce updates meant constant test maintenance, consuming valuable time and resources.

How Testsigma Solved Their Challenges

Testsigma offered a comprehensive solution that addressed their specific needs:

• Unified Testing Platform: Testsigma replaced their fragmented testing setup with a single platform supporting Android, iOS, Web, API, and Salesforce testing.
• Democratized Testing: The no-code approach allowed team members with varying technical backgrounds to create and maintain tests.
• Seamless Integration: Testsigma integrated with their existing tools including CI/CD systems, Gchat, XRAY, JIRA, and Bitbucket.
• Scalable Testing Infrastructure: With 40 parallel device testing capability, their could dramatically increase their testing coverage and efficiency.
• Reduced Maintenance: Testsigma's auto-healing capabilities and ability to track element locator changes significantly reduced the maintenance burden when handling frequent Salesforce updates.
• Enhanced Quality Assurance: Visual testing and Design QA capabilities ensured consistent user experiences across all environments.

Key Differentiators That Drove The Customer’s Decision

The customer conducted a thorough evaluation of various testing platforms. Several key factors influenced their decision to choose Testsigma:

• No-Code Approach: The ability to create and maintain tests without coding knowledge was crucial for team adoption.
• Rapid Team Adoption: Clear guidance and intuitive workflow enabled immediate productivity during the Proof of Concept phase, eliminating the typical learning curve.
• Comprehensive Documentation: Testsigma's detailed documentation provided clear guidance for implementation and usage.
• Responsive Support: The Testsigma team consistently provided prompt assistance and support for all inquiries.
• Cross-Platform Capabilities: Testsigma's support for Web, API, Mobile, and Salesforce testing provided a unified testing platform.
• Integration Ecosystem: Seamless integrations with Gearset, Git, and CI/CD tools aligned with their's development workflow.
• Enhanced Testing: Step-by-step test execution, smart locator approaches, and cloud testing capabilities significantly improved testing efficiency.

Automation at Scale: The Customer’s Testing Transformation

The implementation of Testsigma delivered significant results for this valued customer:

• Reduced Manual Testing: Dramatically decreased time spent on repetitive Salesforce test cases
• Faster Test Creation: NLP-based authoring and recording capabilities accelerated test development
• Empowered Non-Technical Testers: After training, manual testers now create and maintain test cases independently
• Automated Issue Resolution: Self-healing features minimize intervention during Salesforce updates
• Parallel Testing: Concurrent test execution significantly reduced overall testing time
• Multi-Environment Consistency: Seamless testing across different Salesforce environments minimized deployment risks
• Sustainable Scaling: Step reuse and intelligent locator features supported growth to 4,000+ test cases
• Lower Maintenance Overhead: Smart element detection reduced time spent fixing tests after Salesforce updates

The total number of Test cases increased over months and the team is able to automate over 4076 test cases as of Jan 2025.

Conclusion

This UK government procurement agency’s adoption of Testsigma represents a significant transformation in their testing approach. By moving from a fragmented, code-dependent testing infrastructure to a unified no-code platform, the organization has not only improved testing efficiency but also empowered more team members to participate in quality assurance processes.

Testsigma’s comprehensive capabilities, particularly in handling Salesforce testing, have provided the agency with the tools needed to maintain high-quality digital services for UK government procurement. The success of this implementation demonstrates how modern testing platforms can help public sector organizations improve efficiency while maintaining the highest standards of quality.