Transforming Mobile App Testing: How a Fortune 100 Tech Giant Achieved 3x Efficiency with Testsigma

About the Customer

This Fortune 100 company is a global networking and communications technology leader, renowned for delivering innovative solutions to businesses and service providers worldwide. With a significant presence across continents, their Global Services Center in Mexico is a hub of excellence, housing numerous teams dedicated to various aspects of technology and customer delivery.

One of these teams, led by Customer Delivery Architect Arturo Patino, is focused on mobile app testing for service provider customers. Comprising 12+ skilled professionals, this team ensures quality assurance for high-profile applications, delivering comprehensive reports to telecom clients monthly.

Challenges Before Testsigma

The team faced several challenges with their manual mobile application testing process:

• High Time Consumption : Manual execution of test cases for applications like YouTube and Google Maps was labor-intensive.
• Lack of Scalability : The manual process hindered their ability to expand coverage and keep up with increasing demands.
• Customer Expectations : Monthly reporting required efficient and accurate results, which the manual setup struggled to provide.

Recognizing these issues, the team sought an automation tool that could streamline their processes, enhance productivity, and deliver reliable results.

Discovering Testsigma

The team identified Testsigma during an online search for an automation tool that met their unique needs. They prioritized the following features:

• Local Device Execution : Enabling reliable testing on real devices.
• User-Friendly Interface : A no-code platform for quick and easy test case creation.
• API Integration : Seamless collaboration with internal systems.
• Comprehensive Platform Support : Robust capabilities for both Android and iOS environments.

After evaluating multiple options, Testsigma emerged as the ideal choice, replacing their previous tool, TestProject, which had been discontinued.

Implementation and Results

Onboarding and migration to Testsigma were completed efficiently:

• Training : The team was fully trained within one week, understanding all the platform’s capabilities.
• Migration : 400 test cases were migrated in just two months, marking a smooth transition.

The results achieved with Testsigma have been transformative:

• 3x Productivity : The team now delivers three times more work in the same timeframe, exceeding customer expectations with detailed monthly reports.
• 100% Automation Coverage : Testsigma automated nearly 100% of their mobile app testing, covering both iOS and Android applications (with minimal exceptions due to app-specific restrictions).
• Faster Test Case Execution : Local execution on real devices has dramatically improved testing speed.

Why Testsigma?

The team highlighted the following features as key to their success:

• Local Device Execution : Essential for real-device testing, ensuring reliable results.
• Ease of Use : The no-code platform allows rapid test case creation and maintenance.
• API Integration : Enables seamless collaboration between Testsigma and the company’s internal tools
• Comprehensive Support : Reliable performance for both Android and iOS applications, overcoming the typical challenges of iOS testing.

Conclusion

This Fortune 100 global technology leader successfully overhauled its QA process with Testsigma. By adopting this user-friendly, AI-powered automation platform, their team has significantly improved efficiency, enhanced customer satisfaction, and ensured the delivery of high-quality results. Testsigma remains a vital partner in their journey toward continued innovation in mobile app testing.