How Do I Fix the Try Again Error When Opening the Testsigma Desktop App?

When you click Open the desktop app from the Testsigma web application, the desktop app may fail to launch and display a Try again error message in Chrome browser versions 139 and later.

This issue can occur due to Chrome browser permission restrictions. After a browser version update, the permissions required to open the desktop application (such as pop-ups or local network access) may be blocked, causing Chrome to prevent the request.

This article discusses how to resolve the permission issue.

Steps to Resolve the Permission Issue

1. In Chrome, click the Site Information icon in the address bar.

2. Ensure the following permissions are set to Allow:

   • Pop-ups and redirects
   • Local network access
3. If these permissions were previously denied, click Reset permissions.
4. Refresh the page.
5. Click Open the desktop app again in Testsigma.
6. When Chrome displays the permission prompt, click Allow or Open to proceed with launching the desktop application.