Manage Access

Manage Access grants the Testsigma support team temporary access to your account so they can diagnose and resolve an issue. It does not manage access for your own team’s users.

Only an admin on your Arcus by Testsigma account can grant or revoke support access.

Grant support access

1. In the left navigation, go to Settings > Manage Access.

2. Click Allow Access.

3. Select the Access Type.

4. In Describe the issue, explain why you’re granting access.

5. Select the consent checkbox.

6. Click Submit.

The page then shows Current Status and Access Expiry.

Revoke or update access

On the Manage Access page, click Manage.

Access limits and logging

• Every support action is logged under the user guest@testsigma.com, so each one is traceable to the support session rather than to one of your users.
• Access is limited to what troubleshooting the reported issue requires.
• You can revoke access at any time, without waiting for it to expire.

View access logs

Click Activity in the Utility Panel. Logs are retained for 3 years.