Leading E-Commerce Software Provider Boosts QA Efficiency and Stability With Testsigma’s Scalable Test Automation

About the Company: A Leading European Innovator in Customer Service and E-Commerce Solutions

This company is a leading software solutions provider headquartered in Germany with offices across major European markets. Established over two decades ago, they specialize in customer service, commerce, and product information management solutions. Their client portfolio includes numerous Fortune 500 companies and mid-to-large enterprises across retail, financial services, telecommunications, and manufacturing sectors. Known for their innovative approach to digital transformation, they have received multiple industry awards for their technology solutions. The company serves mid-to-large enterprises by enabling seamless digital transformation through e-commerce and customer engagement solutions with their comprehensive suite of products.

The Challenge – Overcoming Test Instability and Ensuring Faster Release Cycles

As the company’s product ecosystem expanded, the QA team faced increasing challenges in maintaining high software quality while ensuring rapid release cycles. Previously, the team relied on Selenium for test automation. However, with a complete frontend technology overhaul, their existing Selenium-based tests became obsolete. The team needed:

• A stable and unified automation platform for end-to-end (E2E) testing.
• The ability to import existing test cases from legacy tools.
• A solution that minimized maintenance effort and improved test efficiency.

Why Testsigma? – The Decision to Transition to a Scalable Test Automation Platform

The company adopted Testsigma as its central test automation platform across its products, thanks to the platform’s:

• Seamless migration capabilities allow easy import of existing test cases.
• Stability and reliability, ensuring minimal test failures due to automation tool limitations.
• Ease of use, making onboarding and adoption across teams faster and more efficient.

Implementation and Impact – Transforming QA Efficiency with Automated Testing

Since adopting Testsigma, the company has achieved significant improvements in its QA process:

• 600+ automated test cases executed across their web, mobile, and API portfolio of products.
• Daily test runs post-deployment, identifying regressions overnight and allowing faster bug resolution.
• Two-week release cycles with automation ensured continuous testing without any bottlenecks, enabling the team to release with confidence.
• Rapid onboarding, enabling new QA engineers to start automating within two weeks.

These advancements have not only boosted efficiency but have also enhanced the overall quality of software delivery at the company.

Key Benefits – The Major Advantages of Using Testsigma
for Test Automation

The implementation of Testsigma delivered remarkable results:

• User-Friendly Interface & Test Management: Testsigma's user management system provides complete control over access and execution, making team collaboration seamless.
• Stable and Scalable Automation: Compared to Selenium, Testsigma offers superior stability, making test automation more reliable and scalable.
• Streamlined Test Execution & Reporting: The test execution reports, screenshots, and logs make it incredibly easy to identify regressions quickly.
• CI/CD Integration: Integrated with Jenkins, ensuring automated test execution as part of the company's continuous deployment pipeline.

Looking Ahead – Scaling Test Automation and Future Plans
with Testsigma

With Testsigma’s intuitive platform and continuous enhancements, the company plans to scale its automation further and leverage integrations like TestRail for test documentation synchronization.

By replacing unstable Selenium scripts with Testsigma’s AI-powered automation, they have significantly enhanced software quality, reduced manual effort, and accelerated release cycles — empowering there QA team to focus on innovation rather than maintenance.