What is the cost of software quality in Software Testing

What is the cost of software quality in Software Testing?

Prompt Engineering for Testers: Unleashing the Power of LLMs

👨🏻‍💻 Introduction: Greetings to all the wonderful people out there! I am delighted to introduce myself as Vijayaraghavan, but you can simply call me Vijay. I have the privilege of working as a Quality Automation Specialist at NatWest Group.



👨🏻‍🏫 What an incredible year it has been for me, both personally and professionally! I started by attending some amazing conferences like TestFlix, Worqference, and Qonfx where I had the opportunity to learn and network with industry experts. And guess what? The year ended on a high note as I was invited to be a speaker at AZConf, Asia&#8217;s largest Cloud &amp;amp; AI Conference. It has truly been a journey of growth and achievement that I will always cherish! In my Personal life, Have been promoted to a father 👨‍👩‍👦



&nbsp;📅 One of the most significant meetups I attended this year was the Rave Test Party (RTP) Chennai meet-up. It was an incredible opportunity for me to engage in meaningful conversations and coordinate with my mentors. The Selector Hub tool list has been incredibly helpful in expanding my knowledge. Additionally, having the opportunity to meet and interact with testing superstars in person is an experience that I will forever cherish and hold dear.



📚 Embracing new technologies is crucial in today&#8217;s fast-paced world. During my learning journey, I had the opportunity to gain valuable insights and skills, such as attending a Terraform Bootcamp. Additionally, I completed certifications like Safe Agilist 6 and the AWS Solution Architect Associate exam. These experiences have enhanced my knowledge and prepared me to tackle innovative challenges in the ever-evolving tech landscape.



👨🏾‍🤝‍👨🏼 Community collaboration is a powerful force that allows us to make a significant impact. By actively engaging with different communities, such as through volunteering with AWS UG MDU and AWS UG NCR, we not only expand our networks but also contribute to the betterment of society. It is an opportunity to connect with like-minded individuals and collectively work towards creating positive change.



🤖&nbsp; Attending both virtual and in-person conferences offers a great opportunity to expand your knowledge and network. By participating in virtual conferences such as TestFlix, Qonfx, and Worqference, you have the chance to not only secure a respectable position on the leaderboard but also emerge as a winner in social contests. It&#8217;s an exciting way to make meaningful connections and showcase your expertise. Had the privilege of speaking about Amazon Rekognition, a groundbreaking AWS service for visual analysis, at Asia&#8217;s most prestigious cloud and AI conference.



🌈 Recognizing the value of continuous learning, I&#8217;m diligently participating in the 12-Week AWS Challenge Workshop and the 30 Days of JavaScript Challenge to enhance my skills and knowledge.



🤝 This year, I embarked on a journey of exploration, discovering innovative tools like <a href="https://testsigma.com/" target="_blank" rel="noreferrer noopener">Testsigma</a>, Browser Stack, SelectorHub, and Pynt. I&#8217;m thrilled to share my experiences and insights through videos on my YouTube channel.



🙏 Thank you for your patience and for taking the time to read my content. I wish you all a very Merry Christmas and a prosperous New Year filled with joy, laughter, and love. May this festive season bring you closer to your loved ones and may the New Year usher in new beginnings and endless possibilities.☃︎🎅🎄❄️☃️🎁🦌&nbsp;&nbsp;



&#8212;



Thanks &amp; Regards



Vijay 🙂

QA Chronicles A Tester's Reflections Of The Year

QA Chronicles A Tester’s Reflections Of The Year

Dear Community,



As a tester, this year has been a unique journey for me—one filled with victories, setbacks, and invaluable lessons.



Let&#8217;s start with the wins:



<ul><li>1. <a href="https://events.diversityq.com/EN/WITSummit_AwardsAsia2023/shortlist" target="_blank" rel="noreferrer noopener nofollow">WIT Asia Next Generation Leader of the Year</a> Finalist Award: It&#8217;s an honor to be recognized among exceptional talents shaping the future.</li><li>2. Nomination for <a href="https://womenawards.globant.com/2023/RisingStar/PrachiDahibhate" target="_blank" rel="noreferrer noopener nofollow">Globant Rising Star Award</a>: Being considered for this prestigious award is humbling and motivating.</li><li>3. Selected for BrowserStack Champion program: Joining a program that champions quality testing has been incredibly rewarding.</li><li>4. Selected for <a href="https://www.youtube.com/watch?v=-cF83mz9atI" target="_blank" rel="noreferrer noopener nofollow">Selectorshub Ambassador Program</a>: This opportunity to represent innovative tools is both exciting and fulfilling.</li><li>5. Surpassed 15k+ followers on <a href="https://www.linkedin.com/in/prachi-dahibhate-testing/" target="_blank" rel="noreferrer noopener">LinkedIn </a>&amp; 1.8k on <a href="https://twitter.com/DahibhatePrachi" target="_blank" rel="noreferrer noopener">Twitter</a>: Building a strong network within the testing community has been enriching.</li></ul>



Now, onto the flip side—the fails and bug tales:



This year wasn&#8217;t without its challenges. One of the notable failures I encountered was overlooking a critical edge case scenario in an e-commerce platform I was testing. I missed testing the checkout process with a specific combination of discount codes and payment methods, which led to a situation where users couldn&#8217;t apply certain discounts when using a particular payment gateway. It taught me the importance of thorough test planning and considering diverse user journeys. As for bug tales, there was this intriguing incident where a seemingly minor UI change caused a cascade of issues across various devices and browsers. What appeared as a simple adjustment in button placement resulted in functionality glitches, especially on older versions of certain browsers. It emphasized the necessity of comprehensive cross-browser and cross-device testing, even for seemingly small changes. My biggest learning from these experiences has been the significance of collaboration and communication. Engaging with developers, designers, and product managers early in the development cycle helped in better understanding requirements and identifying potential pitfalls. Building strong communication channels not only improved the testing process but also fostered a culture of shared responsibility for product quality. On a personal note, while these failures and bug tales might have been challenging, they&#8217;ve been invaluable in shaping my growth as a tester, reinforcing the importance of attention to detail, thorough testing methodologies, and effective collaboration within a team. Testing often involves navigating through uncertainties and unexpected scenarios. Staying flexible and open to learning from failures has been crucial in refining my approach as a tester. In the community, I&#8217;ve strived to share these experiences, posting regularly to contribute to our collective learning and growth.



Looking forward to more challenges and victories in the coming year!

My Wins, Fails, and Bug Tales A Year of Growth and Learning

My Wins, Fails, and Bug Tales: A Year of Growth and Learning

As the year 2023 gradually comes to a close, I find myself at the crossroads of contemplation, prepared to unravel the narrative of a year that was complex, unpredictable, and full of unexpected victories and concealed obstacles. The chapters of 2023 in my journey as a quality assurance engineer are filled with experiences that tested not only software, but also the limits of creativity, resiliency, and adaptability. Join me as I traverse through the labyrinth of experiences, wins, fails, experiments, and invaluable learnings that have shaped my journey in the ever-evolving field of software testing.



<div id="toc_container" class="no_bullets">Table Of Contents<ul class="toc_list"><li><a href="#The_Beginning">1 The Beginning</a></li><li><a href="#My_Experience_as_a_Quality_Assurance_Engineer">2 My Experience as a Quality Assurance Engineer</a></li><li><a href="#My_Wins">3 My Wins</a></li><li><a href="#My_Failures">4 My Failures</a></li><li><a href="#My_Learnings">5 My Learnings</a></li><li><a href="#Conclusion">6 Conclusion</a></li></ul></div>
<h2 id="h-the-beginning">The Beginning</h2>



The year kicked off with a mix of excitement and concern for me as a Nigerian who just completed her National Youth Service program, and was not sure of what next. Applying for the Graduate Trainee Program at Helium Health as a Quality Assurance Engineer marked the beginning of my journey in the field of software testing. Working in a health tech company, and being in charge of ensuring that the digital health solutions are reliable and of high standards was the highlight of the year 2023.&nbsp;



Before I became a QA Engineer, I never knew that a field such as QA or software testing existed, as opposed to the popularity of other tech areas like Web Development, Product Design, and others. Although I was a bit skeptical about the niche because I was yet to fully understand the role that QA engineers and software testers play in the software industry, now, I can confidently say that “Software testers and Quality Assurance Engineers are the unsung heroes in software development.”



<h2 id="my-experience-as-a-quality-assurance-engineer">My Experience as a Quality Assurance Engineer</h2>



My experience in the field of QA has been nothing short of amazing, definitely came with a lot of challenges. However, I would say that my already established background in Software Development as a Front-End Developer made my journey easier and more enjoyable. I took some courses to fully immerse myself in the niche, a big shoutout to Tarek Roshdy, who I believe is one of, if not the best tutor on Udemy when it comes to Software Testing. I found his style of teaching really enjoyable and I really love how he is able to explain concepts in a way that makes it easy for even beginners to understand.&nbsp;



Fast forward to when the Senior QA Engineer started assigning projects to me, I felt like I was not ready to start taking on projects, which was one of the lessons I learnt that you can never validate your learning and knowledge if you do not apply them. Writing test cases definitely shaped my way of thinking because one thing I learnt is that, as a tester, you have to put yourself in the shoes of every potential user of an application or product, to achieve optimal results.



Also in the year 2023, I got a job opportunity as a Freelance Technical Writer at Testsigma, and this also marked the beginning of my career in Technical writing. Writing on the different blog articles increased my level of knowledge and research in software testing, because as a technical writer, you have to convey technical information in the simplest and uncomplicated way possible.



<h2 id="my-wins">My Wins</h2>



Celebrating wins is an integral part of my QA journey. The wins of 2023 were not just moments of celebration, they were also milestones that signaled the triumph of innovation, hard work, and resilience. In 2023, I was offered a full-time employment at Helium Health as a Junior Quality Assurance Engineer after the six-month Graduate Trainee program. At the end of the program, I could proudly say that I had gained significant skills in <a href="https://testsigma.com/guides/software-testing/" target="_blank" rel="noreferrer noopener">software testing</a>. I could write and execute test cases, bug reports, and test reports and also conduct performance, regression, and usability testing. This might not seem like a lot of progress, but I count it as one because I knew where I started from, and it was only evident that I had put in a lot of work.



Collaboration emerged as a key theme in my wins column. Creating efficient tools for cross-functional collaboration—especially with developers—led to a more unified approach to quality assurance. The testing team was able to establish a symbiotic relationship with the development team, resulting in faster bug resolution and smoother integration of new features.



Perhaps one of the most satisfying wins was the successful execution of a complex performance testing strategy. Simulating real-world scenarios and stress-testing applications under heavy loads revealed potential bottlenecks and vulnerabilities. Mitigating these issues before deployment not only enhanced the overall user experience but also prevented costly downtimes, marking a significant win for both the testing team and the organization.



<h2 id="my-failures">My Failures</h2>



In the pursuit of triumphs, failures are inevitable. Several testing approaches that looked good on paper fell apart when confronted with practical situations. Also as someone who was still struggling, I found it difficult to understand some of the tasks given to me by the Senior QA Engineer. There were times when it would take a long time for me to complete certain tasks because it took a while for me to understand the concepts. I remember vividly when he asked me to conduct a load test on a certain application. I had to utilize a lot of resources to get the job done, however, the good feedback I got from him was more than enough to compensate for the tons of work I had to do. Acknowledging failures became a stepping stone for improvement for me. Embracing failure not as a setback, but as a guide to refinement, proved to be a key takeaway from the year.



<h2 id="my-learnings">My Learnings</h2>



Amidst the ups and downs of experiences, the wins, and the failures, the true essence of 2023 lies in its profound lessons. Each challenge, setback, and triumph became a chapter in the ongoing saga of growth and self-discovery.&nbsp;



I learnt that adaptability is the cornerstone of successful testing in an ever-changing technological landscape. In a field where rapid technological advancements can quickly rewrite the laws, being adaptable and welcoming of change has become more than a survival ability. One lesson ingrained in my professional ethics is the capacity to adapt approaches, tools, and strategies in reaction to evolving trends. Continuous upskilling and staying abreast of industry trends became non-negotiable, ensuring that I remained at the forefront of cutting-edge testing practices.



I also learnt that my relationship with people will determine how good I am at my job, because if you are not productive with people, there is a limit to how far you can go.



The remote work revolution demanded a recalibration of communication strategies. Navigating the nuances of virtual collaboration became an art in itself. Learning to convey complex testing scenarios and insights effectively through digital channels wasn&#8217;t just a necessity for me, it was a revelation in the power of clear, concise communication, a skill that extended beyond testing scenarios into everyday professional interactions.



Perhaps the most transformative learning of 2023 was the recognition that being a QA engineer wasn&#8217;t just about finding bugs, it was about being a proactive contributor to the entire software development lifecycle. Shifting from a gatekeeper mentality to a collaborative partner in quality became a paradigm shift that altered the way I approached testing.



<h2 id="conclusion">Conclusion</h2>



As I pen down my reflections on the year 2023, I realize that being a tester is not just a profession but a dynamic journey of growth, resilience, and perpetual learning. Each experience, win, fail, and experiment has contributed to the evolving narrative of my testing odyssey. Here&#8217;s to embracing the challenges and triumphs that lie ahead, as I navigate the ever-shifting currents of software testing in the years to come.

MY REFLECTIONS OF THE YEAR 2023 AS A TESTER

Hello there,



As we near the end of 2023, I sit back and reflect on it. It went pretty fast like every other year 🙂



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/k52BTahMmdsJpkQ18JlJsfajowa9JCxjVO1048cIRS2ty9kRhPIbdI8VLmrETXpBGslamZ7DoX-28pnYVttSfpSUFS0Ui5Cuwhr3UYXDzu4T9FlKrwqBMJOy6fpBUP4ZcU1y9L5z4tHNXTWPYRurjJI" alt="Self reflection" /></figure></div>



2022 was a super busy year with many talks, blogs, and workshops. This year, I had to focus on multiple things and upskilling. So I had to invest time in learning, reading, spending quality time with my family, focusing on my health, etc. I love writing, and it&#8217;s always been my favorite space. I wrote many blogs this year too.



When I think about 2023, I can&#8217;t help but wonder about the beginning and the twists and turns that happened. This year is not just about testing, another year of learnings, failures, travels, giving back to the community, blogs, and so on. And yes, my love for API still grows, it will never fade.



<div id="toc_container" class="no_bullets">Table Of Contents<ul class="toc_list"><li><a href="#Wins_8211_Conquering_New_Horizons">1 Wins &#8211; Conquering New Horizons:</a></li><li><a href="#Fails_8211_Embracing_the_Lessons">2 Fails &#8211; Embracing the Lessons:</a></li><li><a href="#Biggest_Learnings">3 Biggest Learnings</a></li><li><a href="#Sending_off_2023">4 Sending off 2023!!</a></li><li><a href="#A_Message_for_2024_8211_Embrace_the_Unknown">5 A Message for 2024 &#8211; Embrace the Unknown</a></li></ul></div>
<h2 id="h-wins-conquering-new-horizons">Wins &#8211; Conquering New Horizons:</h2>



It might be a bit boring listing down my achievements, but this is not about bragging (maybe a little 😁) It is my self-reflection, and many pleasant memories surfaced while writing this blog. I hope the tales below inspire you rather than annoy you 😊



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/ju6BeVLm4F5XneBsswaDAF9cjW7e7HOPvO1YvYI2INXMQ__PKQxeYmWNS3v_Mn_9hjh55urk6mT6aapxXv5eyuH4zUFqjrGm8CtVaMaDigIBmy3ibplYRuMnQRXYE5NLWKPlfADgREeWSyh75nGP-gM" alt="Wins - Conquering New Horizons:" width="768" height="768" /></figure></div>



I am proud of many of my achievements, the most notable of which is that I traveled to the United States and presented at the Agile Testing Days conference. The audience loved my workshop, it&#8217;s about API Testing. I took my family along, and they were so proud of me and yes we had a wonderful holiday after the conference. The United States was always my dream, and when I got through the paper selection, I was most excited and glad I could make it to the conference.



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/OisQAYY_bMQ1yOM3HLJ_w0xI8dXDYwSQUrIONgdkSaMjRp5IJKqF8gsiYKVg_Un1MnAnL12OJgYxhdshAGyeZkq7_WQznfuwQDHrnqZk_MtC5yKg4D9Eby6soEMZAH-WZuTIy6UM9SlmwMP2fgW9RGU" alt="Api testing" width="768" height="576" /></figure></div>



In recognition of Women&#8217;s History Month, I am delighted to announce that I am listed among the top 100 women in technology to follow and learn from. This is a really inspiring and diverse list. I am honored to be included on this incredible list:<a href="https://lnkd.in/gT-kn3cc"> https://lnkd.in/gT-kn3cc</a>



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/HQE8cUBtDPT0qXdfX8MELhpWn6xRug_mmufpqZgSARpnL5BPoQ3Cg3E_4y_PIcu2w3k-qOwFjCq3_sFN5X2w9D5PVDkvR9bFFt7_xUhHLbFUxZp__-V2cJj5HiLuNp-LPZZAP-R1fkwvZQnx5QnACiE" alt="Pricilla Bilavendran" /></figure></div>



I have been nominated for the<a href="https://www.linkedin.com/company/globant/" target="_blank" rel="noreferrer noopener"> Globant</a> Awards 2023 under the &#8220;𝐈𝐧𝐬𝐩𝐢𝐫𝐢𝐧𝐠 𝐋𝐞𝐚𝐝𝐞𝐫&#8221; category ❤️



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/u1HC2OyrF0jh9CJwdMs98lejQ7g7xP8w7v3ItL2PysvDUg5wDbZk2MrBdN5gQZJRICySJ8lImYlOGKjbajQxDMz0Cl8iR3PfhVvA689XF__XScuGpH9_uv92MqdouWFBp0sGZjdN7_kzZd0_QrusjyA" alt="Inspiring Leader" /></figure></div>



I traveled to a few conferences, and when I got invited to a Software Testing conference in Malaysia, I couldn&#8217;t expect anything more 🙂 How wonderful it is to be able to attend a fantastic conference from your location 😍



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/f53vtv9re1oyxIFiSqq0zpJpKJuI5bhwHyLzW6WdR60P8nc5z7llTGw54epee3vtWf2vaW7BpU7cJJBbYGTzRaHbNi9lHfgSRhKofIPJuxtFngRgptVEAeSAOeqqb9tGB6Geksy16pKD8Rvx115LI_w" alt="Pricilla bilavendran" width="699" height="768" /></figure></div>



I presented on a topic about &#8220;Career Branding&#8221; to my fellow Billenials. They enjoyed the talk and many started to work on their branding and I am so elated to see the improvements after my talk. Isn&#8217;t that every speaker looks forward to? This one topic and this session, remain close to my ❤️



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/7meUiQ8BKR6ldcnQ4ValskEo2fMJsCcEqq4ppPVtkk0rdQlmfWRjRjUgndaqRi_Q-3EItFXYpivGIZUocBTH33cuwPHaCPNhgvgwsFNgK5I9DLaYwE2F9IGgQxrvDkWDkE-Ur5giA_tj4Qx72E4gm1s" alt="career branding" /></figure></div>



I am deeply honored to have received the prestigious &#8220;Best Test Leader&#8221; award by LambdaTest and I couldn&#8217;t be more grateful for this recognition. This award isn&#8217;t just about me; it&#8217;s about the incredible individuals whom I have had the pleasure of working with, the obstacles we&#8217;ve tackled together, and the unwavering support of mentors, my team, colleagues, and friends who have served as a guiding light ⚡



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/pYIbJchHmrNUxihlTtoSGwl4qPjGDY3jJPUcWH3wnNvkQ9NcU4hKpu-tyxivVO5Gs2Bfmv8hK8a5IYqenjZn0Eku-8oH6mkbGKJz4f3cOtsAzH_zhPVAx6pwCF_Y7vU9oXDM2N5_duCuLUsYI09K8aU" alt="lambdatest awards" /></figure></div>



I celebrated four years with Billennium this September.



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/uOHoM_FIe3HZbPUy94iq5QnoGbHJkunXpOtAv9y0DAkZJNkrf0I3kB1DcHJR4MUn_p9fNQXvZewbAGYNFqbO5hvWo3mzpecS5zHHuisVO8_ab1IwInihSbW65rwgqaj8q4b4lRpSQGZoK2vUGeci2JQ" alt="Billenium" /></figure></div>



I am thrilled and deeply humbled to share that I am listed as one of the &#8220;Strong Women in IT 2023&#8221; by the<a href="https://www.linkedin.com/company/strong-women-in-it/" target="_blank" rel="noreferrer noopener"> Strong Women in IT</a> community. This recognition means the world to me, and I am immensely grateful to everyone who has been a part of my journey ❤️ You can read the report here:<a href="https://lnkd.in/gJMQFsBY" target="_blank" rel="noreferrer noopener"> https://lnkd.in/gJMQFsBY</a>



<figure class="wp-block-image"><img src="https://lh7-us.googleusercontent.com/Hd5zq3LSboeWN5T-WtH4W-txdl1QJwGE4DbFv-XekfTXwFDPfsTsC97cfpt9MWwCxs4Ql4KL8yhgAp8jvSMlfz95wHQdlXdf0bRqo0uhlBLNmjYt3qz75y0dXsfJOrVsJ-ULCk0pOChhxP9BAI7Bj64" alt="Strong women in IT" /></figure>



AI is Everywhere, and this year there&#8217;s been a lot of hype around that topic. As a Tester, we need to learn about the tech and tools. So I dived deep and took many courses regarding AI and Machine Learning. I had a great time learning and that&#8217;s how the topic of &#8220;Prompt Engineering&#8221; picked my interest. The LLMs behind the AI systems are evolving. They might not be a replacement for humans, but they can assist you to SOME EXTENT. I realized that learning how to write efficient prompts makes a big change to the output from the AI Systems. So based on it, I gave a talk about it at this year&#8217;s TestFlix.



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/KfLFrK1Vo1ef4-gh4AyAole1QaEahBsB1XhV8l1zwTTMJFL-HXaNuIol-GpZ1pNSyQRnuxvUCjnut6aMfmZOGl41g60Ha-S5aVh9gC0MsauXowNW1XmS1rSny3QB3m4CBVzRvXZVKibse-kZ3V1Ju5Q" alt="Testflix" /></figure></div>



<h2 id="h-fails-embracing-the-lessons">Fails &#8211; Embracing the Lessons:</h2>



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/ldvEODxANS3I7Mt5qxPeUl0nARicjkK-zOLbaZ-seOoQ2T6vLpoDu8JIPfZvwou1LhPJzUzJwsnSEZdb7clO4q4k6ATyMkr891IN9QugC1h1GmWQuE5DMlK4zBUi1vZ8agR4KZXk1xpZXutU02oIvTQ" alt="Embracing the lessons" /></figure></div>



Ah, yes you read it right. After seeing all the above achievements, did you think Pricilla&#8217;s life was perfect? Oh no my friend! Nothing is perfect.



This year, I encountered my fair share of failures and glitches that made me question my abilities. But with each failure came a valuable lesson. Yes, trust me.



On the work front, there were a lot of changes in the hierarchy, ways of working which were a bit stressful and needed to be more adaptive. We all survived though. Fortunately, I have a great team, they were very supportive and caring ❤️



I was handling a lot of mental struggle, which made me unfit to focus and hampered my concentration. And yes some health issues, which made me motivated to lose a few pounds. I feel much better now 😍 and gearing up for 2024!!



<h2 id="h-biggest-learnings">Biggest Learnings</h2>



As every year, 2023 gave and taught me so much.



In the ever-evolving world of <a href="https://testsigma.com/guides/software-testing/" target="_blank" rel="noreferrer noopener">software testing</a>, the biggest learnings often extend beyond the lines of code. Testing is not just about finding bugs; it&#8217;s about building bridges between teams, fostering a culture of shared responsibility, and ensuring that the final product is usable. I learned the importance of usability and accessibility of the products, which made me learn and implement more about it.



Some things can wait, so no pressure. One at a time, and not overwhelm yourself. Even if not, it&#8217;s fine. I can be okay without knowing everything.



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/HL1_CrEuaJhtrLRcTl8YssU7uDWmmyuB5bSdGMfmc8g6ewEvZmBuquh8iabjF1RJNR_zxNsGjwi98g0Cue7Nxv_5jjX2yixCT2IAqdA7P4zOaoLSim2E1CqRdelMKTA37zUeB4yizi2kQMv1sI8sPlU" alt="Pricilla Bilavendran" width="768" height="768" /></figure></div>



<h2 id="h-sending-off-2023">Sending off 2023!!</h2>



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/_QYKBSNlDsJz0C5VYIhvzvjF0CK7Twccmr-vz0KKTzjrCA17Gscr1x3OZykSq3rY8cLBySbpPV8hmzM-_dXCYsrhEQw_PHiA7HiqfDPkrb8FAnkhMtrOPzJ6CiPekdP4RMUxWzc3mSA9dqts8LUDXcA" alt="Sendoff 2023" /></figure></div>



As the year comes to a close, I&#8217;m grateful for the victories, humbled by the failures, and inspired by the stories that molded my path. Reading about the layoffs and people losing jobs was so painful, and I am glad that I have a job and I love doing that ❤️ I tried to help many through my free mentoring classes, master classes, blogs, and talks.



It has been a journey of discovery, resilience, and the unwavering spirit of a software tester navigating the ever-evolving seas of technology.



<h2 id="h-a-message-for-2024-embrace-the-unknown">A Message for 2024 &#8211; Embrace the Unknown</h2>



As we stand on the cusp of a new year, my wish for our testing community is to embrace the unknown with courage and curiosity. May your wins be plentiful, your failures be stepping stones to greatness, and your bug tales be stories that spark the imagination. Let&#8217;s continue to build bridges, share knowledge, and navigate the ever-shifting currents of technology with resilience and a pioneering spirit.



Here&#8217;s to a year of learning, resilience, upskilling, and the steadfast spirit of a tester navigating the ever-changing technological environment. Happy testing, and cheers to the limitless possibilities that lie ahead in the lines of code and beyond ❤️



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/o86wFQem3bemdDQMKNKywICLVnsm33q9A2ZRz-kRkTsTFv2RdLnjZkftLD0odjGnBbsgoFh4fpZ1zV8PqYlHqeyJl90ejkP57BdOtywvQOU5htirDZbNbTvkReTRTUdJ33v_PBTjZ0Xn7S9A61RAcaU" alt="Happy testing" /></figure></div>

A Whirlwind of Emotions in 2023 Self-Reflection

A Whirlwind of Emotions in 2023: Self-Reflection

In the ever-evolving landscape of software development, the role of testing has become increasingly crucial. Skills are the most important thing any role can be complemented with. A skill is vital and can help one reach the objectives and goals in their career. For a tester in specific, all skills learnt from day one can help reach their aims as well as carry it with them in every role they decide to switch to.&nbsp;



A tester’s role is beautiful, as it allows one to either be technical, be a tester with exceptional business acumen, or have both. A tester can paint their own canvas with the skill set they carry with them. No skill will be outdated as long as one keeps up with the new trends. To excel in this field, one must possess a comprehensive set of testing skills. In this blog post, we will explore the essential skills that make a proficient tester.



“The future belongs to those who learn more skills and combine them in creative ways” Robert Greene. A software tester is full of skills and that&#8217;s what makes them stand out!



<div id="toc_container" class="no_bullets">Table Of Contents<ul class="toc_list"><li><a href="#What_Skills_should_a_Tester_Carry_with_Themselves">1 What Skills should a Tester Carry with Themselves?</a></li><li><a href="#Interviews_and_new_jobs">2 Interviews and new jobs</a></li><li><a href="#Conclusion">3 Conclusion</a></li></ul></div>
<h2 id="h-what-skills-should-a-tester-carry-with-themselves">What Skills should a Tester Carry with Themselves?</h2>



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh7-us.googleusercontent.com/S5GkjQW8N-As4V1C59KUJLgwOlRdWWEqPQyHeZMrkWAz7nvvunhoMxoL6juT9849kYxqZHzWxw0PxK-RmsL6wthbm7Ox4eM7StKk4WrZSD0lVfYwmrCI-Qmo8yzvlDT0OD0h6f2ukdq4nmrlneo6h7I" alt="Software testing skills" /></figure></div>



Skills are very important for everyone, however it&#8217;s important to know there are two types of skills a tester can focus on; Soft Skills and technical skills. Soft skills are really useful not just to a tester but to all tech roles as these are needed when convincing a team, bringing in change to a team, interviewing, being interviewed, or even presenting an idea to your team, etc. Let&#8217;s have a deep dive into what are the vital skills for a tester.



Analytical and Critical Thinking:



<ul><li>Successful testers possess strong analytical and <a href="https://www.betterup.com/blog/critical-thinking-skills" target="_blank" rel="noreferrer noopener">critical thinking skills</a>. They are adept at breaking down complex systems into smaller, manageable components, identifying potential risks, and evaluating the impact of different scenarios on the software.</li></ul>



Attention to Detail:



<ul><li>The devil is in the details, especially in the world of software testing. Testers need a keen eye for detail to catch even the smallest defects that could potentially disrupt the user experience. Thoroughness in reviewing requirements, test cases, and test results is crucial.</li></ul>



Effective Communication:



<ul><li>Clear and concise communication is essential for testers to convey their findings to developers, project managers, and other stakeholders. Whether documenting test cases, reporting bugs, or participating in team discussions, effective communication fosters collaboration and ensures everyone is on the same page.</li></ul>



Technical Proficiency:



<ul><li>Testing is a technical discipline, and testers should have a solid understanding of the technologies they are working with. This includes knowledge of programming languages, database systems, and the ability to work with various testing tools and frameworks.</li></ul>



<a href="https://testsigma.com/blog/test-plan/" target="_blank" rel="noreferrer noopener">Test Planning</a> and Documentation:



<ul><li>Creating a robust test plan is a cornerstone of successful testing. Testers should be skilled in developing comprehensive test plans that cover all aspects of the software. Additionally, the ability to create detailed and well-organized <a href="https://testsigma.com/blog/test-documentation/" target="_blank" rel="noreferrer noopener">test documentation</a> is vital for maintaining a traceable record of testing activities.</li></ul>



<a href="https://testsigma.com/automated-testing" target="_blank" rel="noreferrer noopener">Automation Testing</a>:



<ul><li>As software development cycles become shorter and more iterative, automation testing has become a key skill for testers. Proficiency in using automation testing tools not only accelerates the testing process but also enhances the efficiency and reliability of test executions.</li></ul>



 <button class="btn bg-primary cta-btn" style="margin: auto"><a href="https://testsigma.com/signup" target="_blank" rel="noopener noreferrer" style="color:#fff">Automate your end-to-end tests for web, mobile, desktop applications and APIs, 10x faster, with Testsigma</a></button> 



Adaptability:



<ul><li>The software development landscape is dynamic, with constant changes in technologies and methodologies. Testers must be adaptable and ready to embrace new tools, methodologies, and processes to keep up with the evolving industry trends.</li></ul>



<a href="https://testsigma.com/regression-testing" target="_blank" rel="noreferrer noopener">Regression Testing</a>:



<ul><li>Testers need to be proficient in regression testing, ensuring that new features or changes do not negatively impact existing functionalities. This skill is essential for maintaining the overall stability and reliability of the software.</li></ul>



<a href="https://testsigma.com/blog/performance-testing/" target="_blank" rel="noreferrer noopener">Performance Testing</a>:



<ul><li>Understanding how a software application performs under different conditions is crucial. Testers should be skilled in performance testing to assess factors such as responsiveness, scalability, and stability under varying loads.</li></ul>



Security Testing:



<ul><li>With the increasing number of cyber threats, security testing has become a critical aspect of software testing. Testers need to be aware of common security vulnerabilities and be able to identify and mitigate potential risks.</li></ul>



Read here on <a href="https://testsigma.com/blog/chatgpt-in-testing-industry/" target="_blank" rel="noreferrer noopener">ChatGPT in Testing</a>



<h2 id="h-interviews-and-new-jobs">Interviews and new jobs</h2>



Testers will keep evolving their skills and their experiences if and when they find interesting offers in the market. However, sometimes, job specifications and interviewers look for specific skills. This does not mean that one should not apply for such role; one can apply and still get selected. It is not always about the certifications and professional boards you are connected to, but about how one is as a tester and how one can bring fresh ideas to the table, yet learn from the new company, too. Therefore, the message here is, that do not feel low when specifications mention specific skills; go ahead and make the most of it.



Read here on <a href="https://testsigma.com/blog/prompt-engineering-for-testers/" target="_blank" rel="noreferrer noopener">Prompt Engineering for Testers</a>



<h2 id="h-conclusion">Conclusion</h2>



<figure class="wp-block-image"><img src="https://lh7-us.googleusercontent.com/3nTKBdsHGiZ5GC1it5jrFmVeHYurylmoWMR_sxvAfsxYpYyEU2sns2HY_6Vgla1p36IMGt1MPL5hxrxNRW-bsSJAdxi0Dj4a7si9PQQT94TsYiAlr_CDe-BSrFuuZRFOamWjKIHVTNQVqtbipWHpKpE" alt="art of testing" /></figure>



Mastering the art of testing requires a combination of technical expertise, analytical thinking, and effective communication. As software continues to advance, the role of testers will remain pivotal in ensuring the delivery of high-quality, reliable products. Remember, there is no perfect tester or a specific skill that makes one perfect. It is all about exploring and learning throughout a journey.&nbsp; By honing these essential testing skills, testing professionals can contribute significantly to the success of software development projects and the satisfaction of end-users.

Software Testing Skills Every Software Tester Must Have

Working in an ever-growing industry of technology one cannot stay up to date with every single technology, application or coding skills at all times. Have you ever thought that you are not great at a certain task, or confused on how to complete your work, or have asked way too many questions to another colleague on how to complete your work? This is something we can all relate to, and this is the famous word you hear &#8211; theimposter syndrome.&nbsp;



<a href="https://www.ncbi.nlm.nih.gov/books/NBK585058/#:~:text=Imposter%20syndrome%20(IS)%20is%20a,accomplishments%20among%20high%2Dachieving%20individuals." target="_blank" rel="noreferrer noopener">Imposter syndrome</a> is something that is very likely to kick in in various stages of your career for various different reasons too. “Imposter syndrome (IS) is a behavioral health phenomenon described as self-doubt of intellect, skills, or accomplishments among high-achieving individuals”



<a href="https://www.linkedin.com/pulse/overcoming-imposter-syndrome-tech-industry-felicia-boyd/" target="_blank" rel="noreferrer noopener">Harvard Business Review</a> defines ” imposter syndrome as a feeling of inadequacy and self-doubt that can affect anyone regardless of their level of success or skill. It can manifest as a fear of being exposed as a fraud, a belief that success is due to luck, or a sense of not belonging to a particular field. People with imposter syndrome tend to discount their abilities, downplay their accomplishments, and overemphasize their mistakes.”



It becomes very difficult at times to manage time between learning and working within your teams &#8211; it is a situation where it is up to you how you overcome it, or work with it. The big question that arises here is how happy are you in your current role and how confident are you ? Do not worry at all if you are reading this and thinking you are going through it, there are ways to work around it, and this blog will help you conquer it.&nbsp;



<div id="toc_container" class="no_bullets">Table Of Contents<ul class="toc_list"><li><a href="#Am_I_going_through_an_imposter_syndrome_patch">1 Am I going through an imposter syndrome patch?</a></li><li><a href="#Why_does_this_happen">2 Why does this happen?</a></li><li><a href="#Perfectionism_Pleasing_procrastination_and_Paralysis">3 Perfectionism, Pleasing, procrastination, and Paralysis</a></li><li><a href="#How_to_work_with_Imposter_Syndrome">4 How to work with Imposter Syndrome?</a></li><li><a href="#A_software_testers_experiencenbsp">5 A software tester’s experience&nbsp;</a></li><li><a href="#Conclusion">6 Conclusion</a></li></ul></div>
<h2 id="h-am-i-going-through-an-imposter-syndrome-patch">Am I going through an imposter syndrome patch?</h2>



Symptoms of Imposter Syndrome:



<ol><li>Are you an individual who has a fear of being discovered?</li><li>Self-doubting your skills and questioning being part of a team&nbsp;</li><li>Stress related to work where an employee thinks that they are expected to work more than needed.&nbsp;</li><li>Some people might judge themselves and don&#8217;t come to terms that they did actually put in the effort to achieve gold.&nbsp;</li><li>One going through Depression, frustration, anxiety, lack of self-confidence, and a few to name</li><li>Do I feel that the opportunities I’ve had so far are due to luck?</li><li>When I have new challenges, do I doubt my ability to meet them?</li><li>Am I unmotivated about new opportunities?</li><li>Do I think things that have gone well in the past are going to go wrong now?</li><li>Do I worry that people will find out that I an a fraud?</li><li>Do I compare myself to other people?</li><li>Am I not satisfied with the things I do?</li><li>Do I think that I don’t deserve the success that I’ve had?</li></ol>



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/E8CMLm5tkaAWUVfFWnA76DfxYziRem8TZVu4AtpCu7ScyRseLcn49Efm9SE8H3v8SWDUXI1oQ5i5Izgd-8a40wqJayWw0FAQbMn7pXTzAaAK86PUaFaz_R6UZBk4tEXKdgZJd9mHe8yUSYm3KJvogr4" alt="imposter syndrome patch" width="600" height="338"/></figure></div>



<h2 id="h-why-does-this-happen">Why does this happen?</h2>



There are several reasons, as explained in the syndromes above on why Imposter syndrome affects individuals, however some other examples within an organization that can cause this include the following;



<ul><li>Transition/change &#8211; A new role, change of role, or being a new parent can increase this feeling as it pushes one out of their comfort zones</li><li>Traditional gender norms- In the tech world, it has been seen that more men than women are holding senior roles. Though, this is slightly changing now, still there are times when a woman&#8217;s success is compared with the impact on her family while men do not go through this. Thus, societal pressure also impacts gender as more is expected from one.&nbsp;</li><li>Intersectionality and systemic bias- Intersectional factors have led to individuals facing more imposter syndrome symptoms </li></ul>



<h2 id="h-perfectionism-pleasing-procrastination-and-paralysis">Perfectionism, Pleasing, procrastination, and Paralysis</h2>



The 4 P’s are something that has and can cause self-doubt leading to imposter syndrome. Lets understand what they really are and how their impact leads to imposter syndrome:



As a human being when we are in a new role, we want to be a perfectionist to either showcase our potential or just worry about getting a bad feedback. This can lead to worrying over small details and being very thorough, where one might not need to spend extra time.



Procrastination and Paralysis are where we think too much or plan too much before actually experiencing our next project/task/meeting. This then becomes an approach to many tasks and leads to not achieving much and spending too much time thinking.



People pleasing is one where one is aiming their best to make sure they please their team members all the time. This is not really a positive quality to have at all times as one may be a great communicator, empathetic, and diplomatic at work, however, this trait can cause destruction by leading to burnout.&nbsp;



<h2 id="h-how-to-work-with-imposter-syndrome">How to work with Imposter Syndrome?</h2> 



<div class="wp-block-image"><figure class="aligncenter is-resized"><img loading="lazy" src="https://lh7-us.googleusercontent.com/ESbjwa2xl9HQqjk6yEBOMt2A9tm4nranL5Y1gTdANERgFblXs5vx24lTZxBHlt9bT-MyyvLV39Wd26Djg8lRqtCTlcaMPsnGdFKFX-HEW82gsVaBZO7GnoVDuy52vVKfLhi0_FCO7Rg-cPJEK-zuGrA" alt="work with Imposter Syndrome" width="800" height="534"/></figure></div>



First of all you should understand that IT IS OK. Everyone goes through different stages in their careers and someone might be a fast learner and someone might take a little bit of time to get to it. What one needs to do is be honest about their skillset and let the team know so, if there is some support available, it can be provided. Remember always to have open and clear conversations about how you feel.



You can also speak to like-minded individuals. See if there are like-minded individuals who work with you or even in other teams and talk to them or raise it on a central forum. One thing to bear in mind is that other individuals may also be going through what you are going through so, talking to them could help as someone might have overcome it and provide constructive feedback on how to turn the syndrome around!



Another way to overcome your thoughts that while through imposter syndrome is by keeping yourself busy; perhaps do a new course at work that could help you grow, do some mindfulness sessions(yoga, meditation); perhaps join a STEM group at work or play sports with your colleagues/friends &#8211; these are great ways to relax your mind and not overthink. Try to learn what triggers you and then see what solutions could protect you.&nbsp;



Your managers and leaders should also be trained to make the team members feel comfortable, for instance, by celebrating the achievements of their team members, taking the team out for lunch, and making sure the team feels happy in general. Small successes lead to big successes, and to be empathetic as a leader for your team members and those who work with you is a great positive step in your leadership style.&nbsp;



Something more to bear in mind is that leaders/managers/higher management can also have imposter syndrome, however, if the work provides a positive supportive environment, individuals can feel comfortable.



Record your wins always regardless of the size, big or small as they count a lot as your experience as well as serve as great feedback for you too. Yes, there are times one doubts themselves, but do not forget all the good work one puts in which weighs more than anything else.



Finally, one can focus on thinking about how they provide value to their work and team rather than thinking about how they are being perceived. Focus on what you have to do and help team members as this small contribution can bring more confidence in individuals.&nbsp;



Self belief, experiences, and praise are things that drive one away from this syndrome.&nbsp;



<h2 id="h-a-software-tester-s-experience">A software tester’s experience&nbsp;</h2>



Sometimes, it is not YOU. What I mean by this is that the environment that you are working in and the people you work with can cause you to think that you are lacking skills or not understanding the work. I have experienced this with some managers who are micromanaging and it has made me feel low as well as underskilled.&nbsp;



Other than that, sometimes you are pressured for a task which you may have understood little or not at all, which can also make one feel confused and under-experienced or doubting themselves. You have to remember that sometimes you can solve this situation by being upfront and honest that you do not have the needed skill or it&#8217;s not possible at the moment, for you. It can create a discussion or an argument, however, you have to remember you spoke up and said the truth and it needs to be respected.&nbsp;



Another example is when you are not celebrated for the work you are putting in &#8211; your team is providing excellent feedback on it, but the management does not see it enough to celebrate it. This easily can delve one into thinking they are not that good yet or feel puzzled.



Sometimes when working with many software testers, I have witnessed favoritism which is not fair. The other testers get put forward for projects that others may feel they should go for and get to do the “fun” activities whereas other testers just sit back and continue with their day to day tasks. If there are various testers in the team, aim to balance it out so all testers feel valued and celebrate all. Not all will showcase big achievements, so celebrate the small wins too.&nbsp;



<h2 id="h-conclusion">Conclusion</h2>



Imposter syndrome starts from various situations and reasons &#8211; burnout, thinking of how others perceive you and your work, favoritism at work, micromanagement, etc. It should be a task for all companies to make sure mindfulness sessions are provided to all employees and make sure that this is practiced throughout. Every company prefers retaining as many employees as possible, so why not work on supporting them all?&nbsp;



I came across 6 powerful Mantras which will help:



<blockquote class="wp-block-quote">It is normal to feel insecure in a team environment.</blockquote>



<blockquote class="wp-block-quote">Perfection does not exist.</blockquote>



<blockquote class="wp-block-quote">Mistakes are part of your journey to success.</blockquote>



<blockquote class="wp-block-quote">Criticism does not equate to failure, it helps one get better.</blockquote>



<blockquote class="wp-block-quote">It&#8217;s best to give your best shot than not to try at all</blockquote>



<blockquote class="wp-block-quote">You have been hired for a great reason, don&#8217;t self-doubt.</blockquote>



Do not aim for perfection as that does not exist, really, as all one can do is their best in their role.&nbsp;



Adding the time factor to the task at hand puts a nice boundary around it, and you’re less likely to head into burnout territory.&nbsp;



Remember, imposter syndrome is a very normal situation to be in, what&#8217;s difficult is the way to work around it. The tips provided in this blog can definitely be a starting point for all reading this.

How to overcome Imposter Syndrome – Tester’s edition

We are surrounded by software!&nbsp;



However, we rarely focus on the consequences that can happen if software fails. Today, we will dive deeper into the fascinating world of defects to understand how even the tiniest of glitches can have critical consequences. Most software anomalies might appear inconsequential at first, but we&#8217;ll understand that ripple effects can span across finances, reputation, employee morale, and beyond.&nbsp;



Get ready to explore the intricate layers of defect costs that lurk beneath the surface of the software world.



<div id="toc_container" class="no_bullets">Table Of Contents<ul class="toc_list"><li><a href="#The_Social_Costs">1 The Social Costs</a></li><li><a href="#The_Financial_Costs">2 The Financial Costs</a></li><li><a href="#The_Technical_Costs">3 The Technical Costs</a></li><li><a href="#The_Testing_Costs">4 The Testing Costs</a></li><li><a href="#Operational_Costs">5 Operational Costs</a></li><li><a href="#Lost_Opportunities">6 Lost Opportunities</a></li><li><a href="#Customer_Acquisition_Costs">7 Customer Acquisition Costs</a></li><li><a href="#The_Complexity_of_Defect_Costs">8 The Complexity of Defect Costs</a></li></ul></div>
<h2 id="h-the-social-costs">The Social Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh6.googleusercontent.com/zd9-O5kL_G__tWT41g5P7LwmsyzV78YqMnwBZyvkSx1FSBYKkWRF526rXRpmpYtgz4O8Oy9AihfmxNxFmQ_BdAJ5VX29ZCazQPO0IahTWhfEFWh1T5OU7rsaeBKmhdwqgVOnS_94fw4z5d7_1RuobA" alt="social costs" /></figure></div>



Reputation Loss: A Cautionary Tale of Boeing 737 MAX Aircraft



In 2018, Boeing, a towering giant in the aerospace industry, unveiled the Boeing 737 MAX aircraft. It was an exciting moment for aviation, but little did they know that a series of software-related defects would put their reputation at risk.



Two devastating crashes occurred:



<ul><li>Lion Air Flight 610 in October 2018</li><li>Ethiopian Airlines Flight 302 in March 2019</li></ul>



causing the deaths of 346 people. The heart-breaking incidents were traced back to a software glitch. A bitter revelation that shattered Boeing&#8217;s reputation in an industry where trust is paramount.



Lesson: The loss of lives was irreplaceable, and the damage to Boeing&#8217;s reputation was enormous. There are social consequences of software defects.



<h2 id="the-financial-costs">The Financial Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh4.googleusercontent.com/HwPzy5XzYZubL3YyHV30UhyitO-3uTgRps3ZF8Vg7TwMJAIZlw2Os-x8kSO7NXYBEcKFwLU2Eao0IeyyYgmrfakqpPIxQlIgQE76kWWopdd2RK6kmyZR8G1VfXjotD4o1_AlcXPITZCjU2aeBaCqdw" alt="Financial costs" /></figure></div>



Facebook NASDAQ Disaster



Back in 2012, during the highly anticipated initial public offering (IPO) of Facebook. The event captured the world&#8217;s attention, but it swiftly devolved into a financial nightmare due to a software glitch.



Nasdaq&#8217;s trading platform encountered unforeseen hiccups, causing significant disruptions. Unable to confirm orders, traders were left in the dark, confusing the entire market. Investors and brokerages bore the brunt of this software hiccup, resulting in financial losses and severe damage to Nasdaq&#8217;s reputation.



Lesson: The Nasdaq Facebook IPO disaster serves as a reminder that software defects can manifest in the most unexpected places, triggering financial repercussions that extend far beyond the realm of technology. &nbsp;



<h2 id="the-technical-costs">The Technical Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh5.googleusercontent.com/yqHIcK2Ok6FYUbDc9k0Z77t9uXSWRW0dy7y13OHBDZeGrpgtCsgJkeC1GRh2UVpAM_4sXoOSmFA3t8SJ2cZv4yFzjjZh-cvYmP6NWBxuuXM-UpttwMvyt-kvCWf58MRIgWR3tyk1T8V5Y0LS93k5Tg" alt="The technical costs" /></figure></div>



A tale of technical burden: Microsoft&#8217;s October 2018 Update



Microsoft&#8217;s Windows 10 October Update (Version 1809) was highly anticipated. As soon as it was released, reports flooded about users losing their documents, photos, and precious files during the update.&nbsp;



Due to the panic, Microsoft had to halt the rollout and investigate immediately.



Root Cause: An annoying software defect.



Lesson: The incident highlights technical costs associated with a software defect. Microsoft&#8217;s response involved halting the rollout, investigating the issue, and releasing a fix. The technical and operational costs escalated due to hidden technical complexities.



<h2 id="the-testing-costs">The Testing Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh4.googleusercontent.com/Cdo4TtVNeqVXBcPljpqKlguEzUvzSVDJXJ0hvAw-VPFvQUjWlyiNb17haWj7arfPYMgst40x47LE-SLpAgAl5ih1-qPaJ6frRwIlHaULBIJ--4UxPe2Jo835rgG286zJWrnL5HNOzPukLgfQTHGCBQ" alt="the testing costs" /></figure></div>



Unexpected Costs of Testing, Documenting, &amp; Reproducing Issues: HealthCare.gov&#8217;s Ordeal



One of the highly anticipated HealthCare.gov was launched in 2013. The website was designed to streamline the process of enrolling in health insurance plans under Obamacare. However, technical issues cast a long shadow and disappointment over this grand vision.



Slow-loading pages, frequent crashes, difficulty in creating an account, and verifying user information marred the initial rollout. To address these defects and ensure the website&#8217;s functionality, the U.S. government had to allocate additional budgets for extensive testing and debugging efforts.



Lesson: The HealthCare.gov debacle exemplifies the significant testing costs that can arise from software defects. The government had to invest substantial time and resources to rectify the situation, underscoring the importance of rigorous testing before launching any software product.



<h2 id="operational-costs">Operational Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh3.googleusercontent.com/E026RVo9sR8CxueKirTqmSOgTTJIkYWio7nvOXDd9fqwacVjPi4hJMV9H-mkMsxVTP1XA4AgSdMppJYW6f9JcYYZpk5mXMGH0azdFhPoxI3-QaV_o6nP_0Yh5Zo_IXQoYM1lT6cBQ5v9I-1ywBS3-g" alt="operational cost" /></figure></div>



The Toll of Additional Support: British Airways&#8217; Software Saga



Remember your latest flight boarding experience?&nbsp;



When you were eagerly anticipating your upcoming journey. But British Airways (BA), in 2017, had a different narrative. Their check-in system malfunctioned due to a software defect, triggering a global IT outage and domino effect failures.



Due to this issue, multiple flights were canceled, baggage handling went haywire, and passengers encountered endless delays and frustration. To mitigate the operational fallout, British Airways had to deploy additional staff, compensate affected passengers, and invest heavily in rectifying the underlying software problem.



Lesson: This scenario highlights the operational costs caused due to a software defect. Beyond the technical and financial burdens, the need for additional support staff to handle customer complaints and implement workarounds can be a substantial drain on your existing operational system.



<h2 id="lost-opportunities">Lost Opportunities</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh5.googleusercontent.com/p4pTPx9C_A4P13YvGCha751U-tqEgGePDZdCwrCCi0eXFX8sx4GN2xqVwgmyKdJk0DadarO0Dk3mVKk2Q_HS0MAndUM2LLZarf0365jp2-_BlJiKetXVTZwAsAwkzH4upxuH-FJSmQ_quWxM8aBy2w" alt="Apple iOS6 Maps Issue" /></figure></div>



Apple iOS6 Maps Issue



In 2012, Apple introduced its own mapping application as a replacement for Google Maps in iOS 6.&nbsp;



The bold move was blocked by a host of production defects. Users encountered inaccuracies, missing landmarks, and unreliable directions that led to a series of missed opportunities.



Apple had the potential to cross-sell other products and services, such as Siri and location-based app recommendations, to users who switched to alternative mapping apps like Google Maps. However, the poor user experience damaged Apple&#8217;s reputation and led to lost revenue from location-based services, app recommendations, and advertisements.



The Apple Maps fiasco demonstrates that software defects can incur immediate costs hindering the realization of potential revenue streams.&nbsp;



Lesson: It serves as a reminder that user experience, quality, and trust are invaluable commodities that cannot be achieved without proper testing.



<h2 id="customer-acquisition-costs">Customer Acquisition Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh4.googleusercontent.com/nCVm-HRvVtWO1wHOA1IFLOIMsaZTcfhD7JV2yWkCcec4JoGaEkW5pmjGYf9xOlnbwsQV7WlvfGYmWIpUgh_QzQzMUk2jSG7nlJv21jByrwIH5JtZ6Gp2DFoWxfXUm0qclJrtBpLImAPfNBz7n2pa1Q" alt="customer acquisition cost" /></figure></div>



Equifax data breach, 2017



Defects can increase customer acquisition costs.&nbsp;



As organizations scramble to build trust and attract new customers, replacing lost customers is proven to be more expensive than retaining existing ones.



One striking example is the Equifax Data Breach of 2017. The security breach exposed the personal information of 147 million US consumers, triggering a crisis. Equifax found itself in the unenviable position of having to work diligently to rebuild customer trust and reputation. It leads to the following:



<ul><li>Increased Customer Acquisition Efforts: Equifax had to invest significantly in rebuilding trust. This involved extensive marketing and communication efforts to address customer concerns and promote improved security measures.</li><li>Impact on Attracting New Customers: The incident cast a long shadow over Equifax&#8217;s ability to attract new customers. Heightened regulatory scrutiny, which indirectly impacted customer acquisition costs, added to the financial burden.</li></ul>



<h2 id="the-complexity-of-defect-costs">The Complexity of Defect Costs</h2> 



<div class="wp-block-image"><figure class="aligncenter"><img src="https://lh5.googleusercontent.com/fD6xwABe--497XR2k-w6MeEvRhoSz_07UZnpRm6rIR7FQi4gCLyv9VOwKEtYSkashi9OQPhucPjlBqdlBN95zCnndAflEbJSiLC5xMpG7WibvvFnNZXXxJHFCo_n8g_C6SK_--iMRA-j-9xpMydE9A" alt="the complexity of defect costs" /></figure></div>



Throughout all these diverse examples, one thing is absolutely clear i.e., the cost of a software defect is a multifaceted and interconnected web of consequences. From the immediate financial hits to the long-term damage to reputation, from the toll on an organization’s morale to the need for extensive legal and public relations efforts, defects can wreak havoc in unpredictable ways.



The complexities of these costs serve as an important reminder of the critical importance of rigorous testing and quality processes in the software development process. Identifying and addressing defects early can save organizations from the maze of trouble and consequences.



Here are a few lessons to take from the case studies &amp; exploration of various costs associated with the defects:



<ol><li>Invest in Testing: Rigorous testing and quality practices are not optional—they are essential. The cost of fixing defects after they&#8217;ve reached production can be exponentially higher. Checkout our open source tool to accelerate your testing effort.</li></ol>



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<ol start="2"><li>Consider the Human Element: Software defects don&#8217;t just impact systems; they impact people. Customer’s morale, trust, and satisfaction are intangible yet invaluable assets. Do join our free discord community to stay up to date with fellow professionals and be on top of your quality and testing game.</li></ol>



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<ol start="3"><li>Trust is Priceless: Once trust is shattered, the cost of rebuilding it can be exorbitant. Trust is a currency that can&#8217;t be quantified but holds immeasurable value.</li><li>Prepare for the Unpredictable: Defects can manifest in unexpected ways and places. A proactive stance towards testing and quality is the best defense.</li></ol>



<blockquote class="wp-block-quote has-text-align-center">“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.”</blockquote>



John Ruskin



Like a hidden iceberg lurking beneath the surface of the sea, with the potential to sink even the mightiest of ships, defects exist in the software world.



Understanding and mitigating these costs should be at the forefront of every organization&#8217;s software strategy. As we navigate the ever-evolving digital landscape, let&#8217;s do so with a keen awareness of the hidden consequences that lie beneath the surface.

Cost of a Defect Unboxing the Hidden Consequences