KFC Ecuador went from zero test automation to covering web, mobile, and APIs.

How Ecuador’s KFC franchise stood up automated regression across web, mobile, and API in a single platform, with no prior automation baseline and no scripting prerequisite.

Outcome

All 20 QAs participate in test
automation from day one.

Application Types

Web, Mobile & API

Industry

Retail & Quick Service Restaurant

Headquarters

Ecuador

Grupo KFC Ecuador restructured its business and tasked Ana Jacho with modernizing their testing. There was no QA function, automation history, no legacy tooling to migrate, no coverage baseline to improve. Whatever the team picked first would define how quality worked at Grupo KFC Ecuador for years.

It’s the pressure of getting it right before anything goes wrong.

The challenge: building from zero, not from broken.

Most test automation stories start with a stalled setup. KFC Ecuador’s starting point was different. There was no setup at all.

Testing happened manually, in isolation. Scenarios ran without a repeatable structure. There was no way to guarantee a test from one sprint would run the same way in the next. No consistency, no coverage history, no foundation.

The scope the team needed to cover wasn’t simple either: privately hosted web applications, mobile apps, and APIs. The stack ran on Azure DevOps and GitHub. And the team of 20 couldn’t assume every engineer had the scripting background to build and maintain automated tests from scratch.

What KFC Ecuador needed.

Three requirements shaped the decision:

A no-code approach, so all 20 QA engineers could build and maintain tests without a scripting prerequisite, keeping automation ownership inside the QA team.
Coverage across all three surfaces in one platform: web, mobile, and APIs, without separate tooling per channel.
Support for private infrastructure, including VPN tunneling and IP whitelisting for environments that couldn’t be exposed publicly.

The team evaluated Dynatrace, Cypress, and Testsigma. Cypress covered web but not mobile. Dynatrace brought more complexity than a first-time QA function needed. Testsigma matched all three requirements in a single platform.

An internal team member had used Testsigma before. That experience helped.

The shift: automation the whole team could own.

Two things changed when the team got started.

The first was who could build tests. With a scripting-dependent framework, automation is a specialist activity, certain engineers build it, and the same engineers maintain it. Testsigma’s no-code interface changed that. All 20 QA engineers could participate from day one.

The second was that existing work didn’t have to be repeated. KFC Ecuador had already documented BackOffice, POS, and integrations testing in Postman. Those collections moved directly into Testsigma without rebuilding from scratch. The team also started exploring Swagger-based test case generation for further API coverage.

Testsigma has helped us take our first practical steps toward test automation by enabling our team to build repeatable testing flows in a more structured and accessible way. Its no-code approach makes it easier for teams to start automating without depending heavily on complex scripting from the beginning.

Ana Jacho

QA Lead, Grupo KFC Ecuador

The results: a QA function that runs.

KFC Ecuador now runs automated regression testing across web, mobile, and APIs from a single platform. Tests execute consistently, sprint to sprint. All 20 QA engineers own the automation.

The team’s focus at this stage has been on establishing the foundation. What exists now is something that didn’t exist before: a structured, repeatable testing function that the entire QA team can run and maintain without scripting dependency, no external support required.

Looking ahead

With regression flows in place across web, mobile, and API, KFC Ecuador’s QA team is focused on expanding coverage and defining the metrics that will measure how far they’ve come. The foundation is set. The team owns it.