Crown Commercial Service: Revolutionizing UK Government Procurement Testing with Testsigma

About the Customer

Crown Commercial Service (CCS) is a UK government organization that plays a vital role in the public sector procurement landscape. Based in Liverpool, United Kingdom, CCS helps the UK public sector save money when buying common goods and services by leveraging the government’s purchasing power. As a key entity in government procurement and public sector services, CCS relies heavily on Salesforce to manage opportunities, lead procurement, and maintain consistent user interfaces across multiple environments.

Challenges Faced

Before implementing Testsigma, Crown Commercial Service faced several significant testing challenges:

• Complex Testing Environment: The team needed to test Salesforce applications across multiple scenarios including login processes, opportunity frameworks, lead procurement, and UI verification across different environments.
• Limited Automation Capabilities: Their previous setup utilized Selenium for web testing and Appium for mobile testing, creating a fragmented testing infrastructure that was difficult to maintain and scale.
• Resource Dependency: Testing required specialized knowledge of Selenium and Appium, creating bottlenecks and dependencies on technical staff.
• Scalability Issues: As their testing needs grew, their previous solutions couldn't efficiently scale to meet the increasing demand for comprehensive testing across platforms.
• Maintenance Burden: Frequent Salesforce updates meant constant test maintenance, consuming valuable time and resources.

How Testsigma Solved Their Challenges

Testsigma provided Crown Commercial Service with a comprehensive solution that addressed their specific needs:

• Unified Testing Platform: Testsigma replaced their fragmented testing setup with a single platform supporting Android, iOS, Web, API, and Salesforce testing.
• Democratized Testing: The no-code approach allowed team members with varying technical backgrounds to create and maintain tests.
• Seamless Integration: Testsigma integrated with their existing tools including CI/CD systems, Gchat, XRAY, JIRA, and Bitbucket.
• Scalable Testing Infrastructure: With 40 parallel device testing capability, CCS could dramatically increase their testing coverage and efficiency.
• Reduced Maintenance: Testsigma's auto-healing capabilities and ability to track element locator changes significantly reduced the maintenance burden when handling frequent Salesforce updates.
• Enhanced Quality Assurance: Visual testing and Design QA capabilities ensured consistent user experiences across all environments.

Key Differentiators That Drove Crown Commercial’s Decision:

Crown Commercial Service conducted a thorough evaluation of various testing platforms. Several key factors influenced their decision to choose Testsigma:

• No-Code Approach: The ability to create and maintain tests without coding knowledge was crucial for team adoption.
• Rapid Team Adoption: Clear guidance and intuitive workflow enabled immediate productivity during the Proof of Concept phase, eliminating the typical learning curve.
• Comprehensive Documentation: Testsigma's detailed documentation provided clear guidance for implementation and usage.
• Responsive Support: The Testsigma team consistently provided prompt assistance and support for all inquiries.
• Cross-Platform Capabilities: Testsigma's support for Web, API, Mobile, and Salesforce testing provided a unified testing platform.
• Integration Ecosystem: Seamless integrations with Gearset, Git, and CI/CD tools aligned with CCS's development workflow.
• Enhanced Testing: Step-by-step test execution, smart locator approaches, and cloud testing capabilities significantly improved testing efficiency.

Automation at Scale: Crown Commercial’s Testing Transformation

The implementation of Testsigma delivered significant results for Crown Commercial Service:

• Reduced Manual Testing: Dramatically decreased time spent on repetitive Salesforce test cases
• Faster Test Creation: NLP-based authoring and recording capabilities accelerated test development
• Empowered Non-Technical Testers: After training, manual testers now create and maintain test cases independently
• Automated Issue Resolution: Self-healing features minimize intervention during Salesforce updates
• Parallel Testing: Concurrent test execution significantly reduced overall testing time
• Multi-Environment Consistency: Seamless testing across different Salesforce environments minimized deployment risks
• Sustainable Scaling: Step reuse and intelligent locator features supported growth to 4,000+ test cases
• Lower Maintenance Overhead: Smart element detection reduced time spent fixing tests after Salesforce updates

The total number of Test cases increased over months and the Crown Commercial team is able to automate over 4076 test cases as of Jan 2025.

Conclusion

Crown Commercial Service’s adoption of Testsigma represents a significant transformation in their testing approach. By moving from a fragmented, code-dependent testing infrastructure to a unified no-code platform, CCS has not only improved testing efficiency but also empowered more team members to participate in quality assurance processes.

Testsigma’s comprehensive capabilities, particularly in handling Salesforce testing, have provided CCS with the tools needed to maintain high-quality digital services for UK government procurement. The success of this implementation demonstrates how modern testing platforms can help public sector organizations improve efficiency while maintaining the highest standards of quality.